Executive – Human Resource and Admin

Job Description

411_2390237

Job description:
Executive – Human Resource and Admin

Posted on: 26 March 2025

Department: HR Operations

Location: Dubai

Experience required: 2 – 5 years

Executive – Human Resources & Admin

Job purpose

The HR Executive serves as the primary point of contact for employees and external stakeholders regarding HR, administrative, and reception-related queries. This role focuses on HR operations, employee engagement, onboarding, performance management, and compliance while ensuring seamless coordination between HR, operations, and other business functions.

Main role and responsibilities:

1. Onboarding & HR Operations
   • Facilitate a smooth onboarding process by ensuring all new hires receive access cards, SIM cards, business cards, and biometric registration before their first day.
   • Maintain and update employee records, including HRMS, PMS, and organizational charts.
   • Ensure the collection and verification of employment documents, including NDAs and joining formalities.
   • Support employees with leave balance queries, policy clarifications, and document requests.
   • Coordinate with department heads to ensure seamless integration of new employees.
   • Develop and implement initiatives to enhance employee satisfaction and well-being.
   • Conduct surveys, one-on-one meetings, and team discussions to assess workplace morale.
   • Plan and execute corporate engagement activities, including themed events, team-building exercises, and rewards programs.
   • Design engagement materials such as posters and announcements using tools like Canva or Photoshop.
   • Collaborate with the global HR team to develop and execute an annual engagement calendar.
2. Performance Management & Development
   • Monitor and ensure timely completion of employee performance evaluations.
   • Guide employees on the performance appraisal process, methodology, and criteria.
   • Assist in resolving employee concerns regarding performance feedback and goal setting.
3. Employee Benefits Administration
   • Oversee employee medical and life insurance processes, including enrollment and renewals.
   • Liaise with insurance brokers for claims, documentation, and policy-related queries.
   • Support employees with ongoing healthcare and benefits inquiries.
4. Employee Relations & Compliance
   • Ensure HR policies and employee manuals align with UAE labor laws and company standards.
   • Assist in resolving workplace issues while maintaining confidentiality and professionalism.
   • Support the implementation of company policies related to employee behavior, attendance, and professional conduct.
5. Separation & Offboarding
   • Ensure a structured exit process, collecting company assets such as access cards, SIM cards, and business cards.
   • Coordinate email deactivation and exit documentation processing.
   • Work with department heads to conduct exit interviews and gather feedback for continuous improvement.
6. Cross-Functional Collaboration & Administrative Support
   • Act as a liaison between HR, Finance, Operations, and other departments to streamline HR processes.
   • Coordinate with external vendors, government authorities, and courier agencies for administrative support.
   • Provide support to leadership and HR teams in implementing organizational initiatives.

Key Performance Indicators (KPIs)

• Onboarding completion within defined timelines (100% compliance) (Weightage:15%)
• Accuracy of employee data in HRMS (Error-free records) (Weightage:10%)
• Timely response to employee queries (Response within 24 hours) (Weightage:10%)
• Execution of annual engagement calendar activities (100% planned activities executed) (Weightage:15%)
• Employee satisfaction score from surveys (80% and above) (Weightage:15%)
• Timely performance review completion (100% employees reviewed on time) (Weightage:15%)
• Insurance enrollment and renewal compliance (100% on-time renewals) (Weightage:10%)
• Completion of separation process (100% adherence to checklist) (Weightage:10%)

Key interactions (Internal | External)

External : Vendors | Courier and Shipment agents | Customers and Clients | Oversea Agents | Government authorities

Education requirements

A Bachelor’s degree in Human Resources, Business Administration, or a related field is required. A Master’s degree is preferred. The candidate should have at least 2 years of HR experience, preferably in the UAE, handling HR operations, employee engagement, performance management, and compliance.

Language requirements

Background and experience

• HR Experience: Minimum 2-5 years of experience in HR operations, employee engagement, and HR administration, preferably in the UAE.
• HR Systems & Compliance: Hands-on experience with HRMS, employee data management, and UAE labor law compliance.
• Onboarding & Offboarding: Proficient in managing new hire onboarding, exit formalities, and asset recovery.
• Employee Engagement: Experience in developing and executing engagement initiatives, including team-building activities and well-being programs.
• Performance Management Support: Strong knowledge of performance review cycles, goal setting, and appraisal coordination.
• Benefits Administration: Familiarity with medical & life insurance policies, enrollment, renewals, and liaising with insurance brokers.
• HR Coordination: Ability to collaborate with internal teams (Finance, Operations, Leadership) and external stakeholders (vendors, government authorities, insurance providers).
• Corporate Communication: Skilled in creating HR engagement materials (posters, announcements) using Canva or Photoshop.
• Confidentiality & Professionalism: Experience in handling sensitive employee information, maintaining confidentiality, and ensuring ethical HR practices.

Core Competencies

• Effective Communication – Clearly conveys messages in verbal and written formats while maintaining professionalism.
• Collaboration & Teamwork – Works effectively with teams across departments to achieve common goals.
• Initiative & Ownership – Takes proactive steps to improve HR processes and employee experiences.
• Problem-Solving & Decision-Making – Identifies issues and develops solutions that align with company policies.
• Customer Orientation – Prioritizes employee needs and provides timely HR support.
• Adaptability & Resilience – Handles workplace challenges and changing priorities efficiently.
• HR Operations Management – Maintains accurate employee records and ensures compliance with HR policies.
• Employee Engagement & Well-being – Develops and executes engagement initiatives that foster a positive work culture.
• Performance Management Support – Assists in the evaluation and improvement of employee performance processes.
• HRMS & Data Management – Ensures HRMS data accuracy and effective reporting.
• Benefits & Compliance Administration – Manages insurance, leave, and legal compliance.
• Onboarding & Offboarding Process Execution – Ensures seamless transitions for new hires and departing employees.

Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned.

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2025-11-11 12:57:43