Technical Support Engineer – End User Support

IT & Technology
United Arab Emirates
November 15, 2025
Full Time

Job Overview

Job Description

411_2678005

Overview

Technical Support Engineer – End User Support at Intertec Systems

Join to apply for the Technical Support Engineer – End User Support role at Intertec Systems.

Responsibilities

  • Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
  • Software Installation: Install and configure operating systems, office applications, and other software as required by users.
  • System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
  • End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
  • Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
  • Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
  • Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
  • Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.
  • Mandatory: Candidate must have hands-on experience in Windows and MAC OS.
  • Must have supported end-users, including Top Management Users.
  • Must know about KPIs, SLAs and knowledge of ITSM tools like ServiceDesk Plus.
  • Good communication skills (verbal and written).
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and antivirus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.

Qualifications

  • Experience: 4+ years
  • Certifications: CCNA, MCSA, CompTIA A+

Skills

  • End user, Service Desk, SLA Management
  • Hardware Troubleshooting
  • Remote Desktop Support
  • VPN Support
  • IT Service Management (ITSM) Tools

Job Details

  • Seniority Level: Mid-Senior level
  • Employment Type: Full-time
  • Job Function: Information Technology
  • Industries: IT Services and IT Consulting

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2025-11-11 12:48:32

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