Life Safety Service Engineer – Customer Facing

Job Description

411_2645288

Join Our Team at Eaton: Empowering Tomorrow, Today!

Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The primary function of this role is to generate demand and sell life cycle services for Eaton Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions to targeted customers in Abu Dhabi and Northern Emirates with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close coordination with authorized service providers, customers, end users, and area sales managers.

What You’ll Do

• Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
• Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade, replacement, refurbishment, fit-out scenarios. Schedule and conduct frequent face-to-face visits with customers across the assigned geography to educate the customer on the component life cycle aspects.
• Develop intelligence regarding Eaton’s existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
• Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
• Provide support and guidance on service offering portfolio to the authorized service providers within the country.
• Develop timely and accurate service quotations with the help of centralized resources.
• Interface effectively with external stakeholders including maintenance/engineering/facility managers on the site.
• Provide technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
• Create customer accounts, company registrations, tracking and recording leads generated.
• Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24/7 on-call duty and respond to emergencies with minimal notification.
• Maintain service log and report of work performed, by self or the service provider network.
• Continuously improve personal, technical, and professional business skills enabling delivery of products to customer satisfaction; demonstrate safety consciousness in equipment handling and procedures; adapt to diverse work sites.

Qualifications

• Bachelor’s degree in electrical engineering
• 5+ years of experience in life cycle services sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions

Skills

• Emergency Lighting and/or Fire Systems
• Communication, teamwork, problem solving, flexibility/adaptability

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Internal promotion opportunities when possible
• Long-term learning and development opportunities made available through Eaton University
• Focus on reliability, safety, efficiency, and sustainability in power management technologies
• Wellbeing and health/safety prioritization with tools to empower employees

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community.

Ready to make a difference?

Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Appliances, Electrical, and Electronics Manufacturing

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2025-11-11 12:43:50