PRO and HR Coordinator

Job Description

411_2667150

Job Description

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally.

The PRO & HR Coordinator will be responsible for managing all government relations/PRO Duties for the company. This role ensures compliance with JAFZA, MOHRE, and UAE labor regulations while supporting employees with visa, immigration, and benefits processes.

Key Responsibilities

• Government & JAFZA Relations (PRO Duties)
• Handle all JAFZA-related processes, including company license renewals, amendments, and updates.
• Process employee visas, labor cards, Emirates IDs, and work permits in compliance with JAFZA and UAE government regulations.
• Coordinate medical tests for new and renewed employees.
• Assist employees with family visa applications, renewals, and cancellations.
• Process JAFZA access cards (PIC/PAC/TAC).
• Prepare and submit letters, applications, and documentation to government authorities when required.
• Ensure compliance with WPS requirements.
• Monitor changes in JAFZA and Free Zone policies and ensure company compliance.
• Maintain effective liaison with JAFZA, Immigration, Labour Office, and other government entities; communicate updates to employees as necessary.
• Support and facilitate government inspections and visits.
• Support customs and port-related documentation when required.
• Maintain tracking systems to ensure timely renewal of employee and company documents (visas, licenses, permits).
• Employee Benefits Administration
• Manage employee medical insurance enrollment, renewals, and cancellations; liaise with Total Rewards team, insurance providers and brokers for all MEA employees.
• Administer life insurance coverage and maintain accurate employee benefit records.
• Act as the primary point of contact for employees regarding insurance queries, claims, and benefits usage.
• Support leave management processes (annual leave, sick leave, maternity/paternity leave), ensuring compliance with UAE labor law and company policies.
• Maintain accurate and up-to-date benefits records and prepare reports for Total Rewards, HR and Finance.
• HR Administration Support
• Support onboarding by collecting employee documents, managing visa processing, and coordinating medical enrollment paperwork.
• Draft HR correspondence including bank letters, employment certificates, NOCs, and other employee-related documentation.
• Conduct employee verifications and assist with the preparation of employment offers (local contracts/Arabic versions).
• Coordinate employee home leave ticket allowances.
• Maintain HR records and employee files in compliance with legal and company requirements.
• Coordinate mandatory employee medical checkups, renewals, and occupational health requirements.
• Monitor overtime compliance and ensure alignment with UAE labor law.
• Provide ad hoc HR administrative support including preparing reports, organizing HR initiatives, and supporting HR audits.
• Leave Management
• Coordinate with HRIS providers to resolve technical issues in the leave management system.
• Maintain the leave calendar and update records in alignment with the Hijri calendar.
• Adjust and maintain leave balances according to carryover and forfeit policies.
• Generate and maintain leave and attendance reports.
• General & Compliance
• Ensure strict confidentiality of employee records and company documents.
• Stay updated on UAE Labor Law, JAFZA regulations, and HR best practices.
• Provide ad hoc administrative and HR support as required by management.

Profile

Minimum 3–5 years’ experience as a PRO in JAFZA or another UAE free zone. Previous exposure to HR administration and benefits management preferred. Bachelor’s degree in Business Administration, HR, or related field (preferred). Valid UAE driver’s license (mandatory)

Requirements And Attributes

• In-depth knowledge of JAFZA regulations and UAE labor/immigration laws.
• Strong administrative and organizational skills with high attention to detail.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Ability to work independently with minimal supervision.
• Strong communication skills in English; Arabic is an advantage.
• Professional demeanor and ability to interact confidently with government officials.

Our Commitment to Inclusion & Belonging

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

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2025-11-11 12:56:01