AI & Automation Architect

Job Description

411_2677461

Overview

We are looking for an Expert AI and Automation Architect with 15+ years of experience in designing, implementing, and managing AI and automation frameworks across enterprise IT environments. The ideal candidate will have deep expertise in integrating AI-driven automation within monitoring and service management platforms, specifically SolarWinds, Dynatrace, Nexthink, and ServiceNow. This role requires a forward-thinking individual who can leverage AI to enhance IT operations, automate routine tasks, and improve decision-making processes.

Responsibilities

• Architect and Design AI and Automation Solutions: Lead the design and architecture of AI-driven automation frameworks integrated with SolarWinds, Dynatrace, Nexthink, and ServiceNow.




• Ensure that the AI and automation solutions are scalable, reliable, and capable of enhancing IT operations, service management, and digital experience management.




• Implementation and Configuration: Oversee the deployment and configuration of AI-driven automation tools within the ServiceNow platform and across integrated monitoring solutions.




• Customize AI models and automation workflows to align with organizational goals, enhancing incident response, problem resolution, and service delivery.




• Integration Management: Design and implement AI-driven automation across the integrated platforms (SolarWinds, Dynatrace, Nexthink, and ServiceNow) to support predictive analytics, automated remediation, and proactive monitoring.




• Develop and maintain machine learning models and automation scripts that facilitate real-time data processing, incident prediction, and intelligent decision-making.




• AI-Powered Monitoring and Incident Management: Leverage AI to enhance the monitoring capabilities of SolarWinds, Dynatrace, and Nexthink, enabling predictive maintenance, anomaly detection, and automated incident resolution.




• Integrate AI-driven insights into ServiceNow to optimize ITSM processes, reducing MTTR and improving service efficiency.




• Automation Strategy and Best Practices: Develop and enforce best practices for AI and automation across IT operations, ensuring alignment with business objectives.




• Create and implement strategies to measure and improve KPIs such as operational efficiency, service availability, and employee productivity through automation.

Required Qualifications

• Experience: 15+ years of experience in IT, with at least 10 years focused on AI and automation architecture, design, management, and integration.




• Technical Expertise: Extensive hands-on experience with AI-driven automation tools, machine learning models, and platforms like ServiceNow, SolarWinds, Dynatrace, and Nexthink.




• Integration Skills: Proven experience in integrating AI and automation solutions with monitoring and service management platforms.




• Architecture and Design: Proven track record of designing and implementing large-scale AI and automation frameworks in enterprise environments.




• AI/ML Expertise: Expertise in developing and deploying machine learning models and AI algorithms for IT operations and service management.




• Troubleshooting: Strong problem-solving skills with the ability to troubleshoot complex issues in AI and automation frameworks and their integrations.




• Collaboration: Excellent communication skills, with the ability to work effectively with cross-functional teams and stakeholders.




• Certifications: Relevant certifications in AI, machine learning, and automation are highly preferred.

Employment type

• Contract

Location

Abu Dhabi, United Arab Emirates

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2025-11-11 12:47:54