Director People Transformation & Operations Excellence

Job Description

411_2956355

We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role you will be responsible for developing and executing strategies to optimize HR service delivery, enhance efficiency, and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross‑functional teams to identify opportunities, implement best practices, and leverage technology to transform our People Operations.

• Strategic Leadership: Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions aligned with the overall People and Culture and business objectives.
• Process Optimization: Lead the identification, analysis, and redesign of People processes to streamline workflows, eliminate redundancies, and improve efficiency and effectiveness.
• Operational Excellence: Drive a culture of continuous improvement within People & Culture, implementing methodologies such as Lean, Agile or other best practices to enhance service delivery quality and customer satisfaction.
• Technology Enablement: Evaluate, recommend, and implement technology solutions to automate processes, improve data management, and enhance the employee experience.
• Data Analytics: Design and deliver comprehensive People data analytics solutions to provide actionable insights, support decision‑making, and drive People effectiveness.
• Performance Management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance, identify areas for improvement, and track progress against goals.
• Change Management: Lead change management initiatives to ensure successful adoption of new processes, technologies, and organizational changes.
• Stakeholder Management: Collaborate with People partners, CEOs, functional leaders and other stakeholders to understand their needs, communicate progress, and ensure alignment on transformation initiatives.
• Team Leadership: Build, lead, and develop a high‑performing team of operational excellence professionals, fostering a culture of collaboration, innovation, and accountability.
• Project Management: Oversee and manage multiple complex projects related to People Operations / Solutions transformation, ensuring on‑time, on‑budget delivery of results.
• Compliance and Risk Management: Ensure People Solutions and operations comply with relevant laws, regulations, and company policies, and identify and mitigate potential risks.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; master’s degree preferred.
• Minimum of 10 years of progressive experience in HR operations, shared services, or process improvement with a focus on transformation and operational excellence.
• Proven track record of successfully leading and implementing large‑/mid‑scale transformation initiatives in an HR Shared Services environment.
• Deep understanding of HR processes, best practices, HR Data & Analytics, and service delivery models.
• Strong knowledge of HR technology solutions (e.g., HRIS, case management systems, workflow automation tools).
• Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and project management frameworks.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Strong leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Ability to manage multiple priorities, work in a fast‑paced environment, and drive results.
• Demonstrated ability to build and develop high‑performing teams.

Preferred Qualifications

• Experience with specific HR technology (e.g., Workday, SAP SuccessFactors, Oracle ServiceNow).
• Certification in Project and/or Change Management, Lean, and Agile methodologies.
• Experience in a global organization.
• Experience in Middle East countries’ employment practices and regulations.

Remote Work

No

Employment Type

Full‑time

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2026-02-27 08:37:52