Vice President Customer Experience Digital Channels

Marketing & Media
United Arab Emirates
April 13, 2026
Full Time

Job Overview

Job Description

411_2959021

Are you a customer experience leader with a passion for digital innovation We are looking for a Vice President of Customer Experience and Digital Channels to drive transformation enhance customer engagement and optimize digital platforms.

About the Role:

As the VP you will lead the customer experience strategy improve digital channels and ensure seamless innovative interactions for customers. You will work closely with senior leaders manage a strong team and use datadriven insights to enhance customer satisfaction.

What You’ll Do:

Shape the Customer Experience Strategy

  • Develop and execute plans to enhance customer satisfaction and loyalty.
  • Foster a culture where customers are at the center of decisionmaking.

Lead Digital Transformation

  • Improve digital platforms (web mobile social media) to create smooth and engaging customer journeys.
  • Introduce new technologies including AI and automation to enhance selfservice options.

Drive Change & Project Management

  • Lead transformation programs ensuring projects are delivered successfully.
  • Work closely with teams to introduce new processes and ensure smooth adoption.

Engage with Stakeholders

  • Collaborate with internal teams and customers to understand needs and improve services.
  • Represent the company at industry events and share best practices.

Requirements

What You Need to Succeed:

  • Bachelor s degree in Business Marketing or a related field (MBA preferred).
  • 58 years of experience in customer experience digital channels or transformation projects .
  • Strong leadership communication and project management skills.
  • Knowledge of AI data analytics and digital solutions to enhance customer engagement.
  • Experience in the utility sector or similar industries is a plus.

Why Consider this job opportunity

  • Lead an exciting transformation.
  • Work in a dynamic forwardthinking environment.
  • Make a real impact on customer experience and digital innovation.

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2026-03-27 08:34:12

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