Principal Architect, Customer Journeys

Job Description

411_3178499

Responsibilities

• Represent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.
• Ensure architecture artifacts reflect alignment with the broader data, application, and technical landscape.
• Promote standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.
• Track journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.
• Coach architects, analysts, and product owners on capability-led, experience-driven design.
• Contribute to the evolution of enterprise architecture practices by embedding journey thinking into frameworks, tooling, and governance.

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2026-02-27 08:35:57