Director, Information Technology

Job Description

411_3178976

• Support the implementation of the IT strategy structure budgets people financial outcomes and scorecard metrics for the hotels IT Department.
• Initiate and manage IT projects for the hotel and consult the key stakeholders in strategic IT matters concerning the hotel.
• Provide business cases to justify investment and expenditure as part of the approval process.
• Support the IT Operations team to ensure smooth day-to-day operation.
• Manage day-to-day IT operations in the hotel implement and enforce Accor IT brand standards new technologies systems projects policies guidelines and audit requirements
• Ensure new standards are implemented projects are completed and reports are submitted.
• Enforce IT standards and policies in the hotel including user rights backup policy preventive maintenance contingency planning etc.
• Ensure that technical system documentation is available up to date and accessible.
• Identify IT related risks and issues and implement risk mitigation strategies together with hotel management.
• Manage follow-up reviews and escalated IT issues from different departments.
• Manage / plan hotels P&L business plans budget and future technology investments.
• Review monthly IT P&L with management & those responsible for cost optimization plans for the hotel.
• Negotiate vendor contracts to take advantage of economies of scale.
• Maintain good relationships with hotel GM HODs users guests vendors and other business stakeholders.
• Liaise and communicate directly with Regional IT team on a regular basis as required. This includes submitting monthly reports complying with new standards following up on new projects etc.
• Attend key meetings in the hotels such as HOD meetings budget meetings or whenever requested by the GM.
• Attend Accor key regional meetings and workshops such as AH weekly call Annual IT conference IT Ingenuity quarterly meeting Budget meetings etc.
• Manage relationships with vendors ensuring that support provided to hotels is in line with Accor standards.
• Manage the local IT team (direct reports) to ensure effective and reliable day-to-day operations.
• Conduct yearly performance reviews for direct reports.
• Encourage team members to participate in Accor regional eLearning platform.
• Carry out IT recruitment talent development and performance management of the IT team.
• Stay up-to-date with industry trends and on how IT can help to improve operational efficiencies enhance revenue and optimize the cost of doing business.
• Enroll in Accor regional eLearning platform and upskill regularly.
• Ensure systems versions/patches are up to date.
• Respond to complex data security vulnerabilities in a timely manner.
• Contribute to the establishment of a comprehensive plan for data recovery as part of contingency plan.
• Monitor and assess the information security compliance practices of all Heartists in accordance with Accors standard policies and procedure.
• Ensure implementation of data security policies procedures and processes.
• Identify rectify and report database performance issues to enhance its capabilities.
• Prepare and implement test plans and procedures (e.g. unit tests end users acceptance tests etc.) to assess the effectiveness of the databases.
• Conduct regular and ad hoc database related audits to ensure integrity.
• Demonstrate expert knowledge in IT infrastructure-related principles initiatives and trends.
• Resolve non-routine IT infrastructure related problems and make recommendations concerning improvements.
• Oversee and participate in IT infrastructure design and upgrade initiatives.
• Monitor system logs and activity on all servers and make adequate recommendations to mitigate any potential risks.
• Monitor recent technology developments and recommends implementation as deemed appropriate.
• Lead implementation of technology upgrades / enhancements.
• Champion productive technology solutions to meet business needs.
• Participate in the functional development and specifications of new IT solutions.
• Conduct basic software training.
• Ensure effectiveness of the training on the technology and applications in place.
• Ensure systems are utilized to their maximum capacity.
• Simulate damage scenarios in order to conduct further analysis on damaged equipment and find comprehensive solutions for recurring problems.
• Examine supported systems and makes recommendations for improvement.
• Ensure only original and properly licensed software is running on the hotels systems and computers.
• Ensure no End of Life products are installed and/or connected to the hotel network.
• Review reports on security breaches and ensures the implementation of recovery measures in a timely manner.
• Consult with hardware / software providers in order to ensure provision of specific maintenance services.
• Establish update and ensure the implementation of a disaster recovery plan if deemed required.
• Ensure the provision of prompt and quality technical support services to IT users across the hotel.
• Meet with IT Team on a regular basis to discuss recurring IT problems and to find permanent solutions.

Qualifications

• Degree in IT Computer Science or other relevant discipline.
• 7 years working in an IT environment at a senior level.
• Experience of embedding change projects within an organization.
• Demonstrated experience of managing IT budgets and project management.
• Experience of managing IT infrastructure across dispersed locations.
• A passion for improving the delivery of services with a commitment to continuous improvement.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs remaining calm and courteous at all times

Remote Work

No

Employment Type

Full-time

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2026-02-27 08:38:31