Showroom/Store Manager

Job Description

411_3270579

Black & Grey HR is recruiting for a leading home furnishing and high‑end textile manufacturing company. Our client is looking to hire a Showroom/Store Manager who will be responsible for the overall operation, profitability, and customer experience of our showroom.

This role requires a unique blend of sales leadership, design sensibility, operational excellence, and team development. You will not only manage the day‑to‑day but also inspire your team to deliver an exceptional, consultative service that turns visitors into loyal clients.

Key Responsibilities

Sales Leadership & Client Experience

• Drive showroom sales to meet and exceed monthly and annual targets.
• Lead by example as a top‑performing sales consultant, providing expert advice on carpet, rug selection, fiber care, and home accessory styling.
• Foster a client‑centric, design‑consultant culture.
• Train the team to conduct needs assessments, offer creative solutions, and close sales.
• Manage key client relationships, handle high‑value transactions, and resolve any customer service issues with professionalism.
• Develop and implement strategies to increase average transaction value and client acquisition.

Team Management & Development

• Recruit, hire, train, mentor, and motivate a team of sales consultants and support staff.
• Create weekly schedules, manage payroll budgets, and conduct regular performance reviews.
• Lead daily/weekly team meetings to communicate goals, product knowledge, and sales techniques.
• Foster a positive, collaborative, and high‑energy work environment.

Visual Merchandising & Showroom Operations

• Ensure the showroom is impeccably maintained, visually inspiring, and effectively merchandised to highlight products and trends.
• Oversee inventory management for home accessories, including receiving, tagging, and cycle counts.
• Coordinate with warehouse/suppliers on sample rotation, special orders, and sample maintenance.
• Manage all operational aspects: opening/closing procedures, cash handling, daily deposits, and facility maintenance.

Business Administration & Growth

• Analyze sales reports, KPIs, and market trends to make informed business decisions.
• Manage the showroom P&L, including controlling expenses and optimizing profitability.
• Develop and execute local marketing initiatives in partnership with leadership (e.g., in‑showroom events, community partnerships, social media promotion).
• Maintain a deep knowledge of products, competitors, and interior design trends.

Requirements

• Proven experience in retail store management, preferably in home furnishings, flooring, interior design, or luxury retail.
• Strong track record of meeting sales targets and driving team performance.
• Exceptional interpersonal, communication, and client service skills.
• Leadership ability with a talent for coaching and developing a team.
• Solid operational skills (inventory, scheduling, basic financials).
• Keen eye for aesthetics, color, and design.

Benefits

• Attractive Salary + Benefits

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2026-03-27 08:38:35