Director of Front Office – Curator of Guest Experience at Kimpton Sevn Dubai (Pre-Opening)

Job Description

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Overview

Director Of Front Office—Curator Of Guest Experience at Kimpton Sevn Dubai (Pre-Opening). Reporting to the Hotel Manager. This role is a charismatic, service-driven leader who brings energy, personality, and operational excellence to every guest interaction. The role is ideal for a hospitality professional who thrives in dynamic environments, loves connecting with people, and is passionate about shaping unforgettable guest journeys from arrival to departure. This position is part of the pre-opening team, introducing lifestyle luxury to Downtown Dubai and reflecting Kimpton’s Stay Human philosophy.

Responsibilities

• Oversee all front office operations, guest services, and pre-opening readiness for Kimpton Sevn Dubai.
• Lead the creation of a vibrant, guest-focused front office culture.
• Design and implement service standards, training programs, and operational procedures.
• Deliver memorable guest experiences while driving operational excellence and team engagement.
• Lead, inspire, and empower a team of guest experience professionals; drive service excellence across all front-of-house operations.
• Lead recruitment, onboarding, and training of the front office team; develop SOPs, service standards, and guest journey frameworks.
• Support systems setup, operational readiness, and pre-opening planning; execute soft opening, trial operations, and full launch readiness.
• Curate OS&E across front office touchpoints aligned with brand identity and guest experience goals; collaborate with Procurement and Design on sourcing and setup.
• Define par levels, replenishment, and inventory control systems; ensure OS&E supports both operational efficiency and elevated guest experience.
• Champion Kimpton’s Stay Human philosophy across all guest interactions; build a culture of personalization, recognition, and emotional connection.
• Drive guest engagement initiatives and loyalty-building experiences.
• Inspire, coach, and develop a high-performing front office team; foster a positive, inclusive, and energetic team culture; conduct performance reviews and career development planning.
• Work closely with Housekeeping, Engineering, Food & Beverage, and Revenue teams to ensure seamless communication and operational alignment.
• Align front office operations with overall hotel strategy and goals; manage departmental budgets, staffing, and cost control.
• Monitor KPIs including guest satisfaction, upselling performance, and efficiency metrics; identify revenue opportunities through upselling and guest services.
• Act as a key partner to the Hotel Manager in driving the success and strategic direction of the hotel; provide insights on guest feedback, service trends, and operational performance.

Qualifications

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Experience: 5–7 years in Front Office or Rooms Division leadership in luxury or lifestyle hotels; strong operational leadership in Front Office and Guest Services; pre-opening hotel experience highly preferred. PMS, CRM, and guest engagement system knowledge is a plus.
• Personal Attributes: Charismatic, people-first leader; strong operational and organizational capability; emotionally intelligent and solution-oriented; passionate about service culture and guest experience; adaptable, energetic, and resilient communicator.

What You Can Expect From Us

• At Kimpton Sevn Dubai and IHG Hotels & Resorts, we invest in our people with competitive compensation, global travel perks, and career development opportunities.
• We are an equal opportunity employer, welcoming everyone regardless of race, color, religion, gender, sexual orientation, gender identity, nationality, disability, or veteran status.
• Through our wellbeing framework, we support your health, lifestyle, and workplace happiness.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people—we would still love to hear from you. Apply now and help define the guest experience at Kimpton Sevn Dubai.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our spaces blend spirit, style and delight to create an engaging culture of refined hospitality.

Note: This description reflects the current expectations for the role; boilerplate or non-role-specific language has been minimized to focus on responsibilities and qualifications.

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2026-03-30 07:22:26