Program Director – TMO.Injaz – CIBG – GTB – Project Titan.Corporate & Investment Banking Group

Job Description

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Program Director, GTB Digital Transformation – PMO

Department: CIBG – GTB
Direct Supervisor: Head of PMO GTB

Job Purpose

The Program Delivery Director is responsible for end‑to‑end project and program management of large‑scale transformation initiatives across CIBG, IBG transformation portfolio. The role provides centralized delivery leadership across business, functional, operational, and technology dimensions, ensuring disciplined planning, execution, governance, and control. The incumbent is responsible for delivering complex corporate and digital banking solutions in line with approved scope, schedule, budget, and quality standards, while meeting internal and external stakeholder expectations. The Program Director leads the planning, estimation, execution, and delivery of GTB and Transformation Office programs and projects, including demand management, budgeting, resourcing, risk management, and delivery governance. The role ensures projects are executed on time, within budget, and to defined quality standards, with oversight of testing strategy and execution, quality and compliance controls, and post‑implementation production stability. The incumbent works closely with business and technology leaders to align change initiatives with the Bank’s strategic objectives and to ensure stakeholder expectations are met. As a member of the Mashreq Bank‑wide Transformation Office, the role actively contributes to the continuous improvement of the Bank’s transformation, delivery, and project management capabilities.

Key Result Areas

• Lead the program transformation office delivery Master Plan incorporating all initiatives defined as pillars of the CIBG/IBG portfolio and develop concrete Project Plans.
• Define milestones, activities, resources, responsibilities, timelines, dependencies, critical paths and contingency actions.
• Agree the master plan with stakeholders and present recommendations to the Steering Committee.
• Coordinate plan execution, including design, development, testing, roll‑out and stabilization.
• Complement the Transformation Program with ecosystem building blocks.
• Manage collaboration of the business case and secure necessary funding through finance teams.
• Maintain accurate, timely reporting to stakeholders.
• Coordinate vendor activities and outputs.
• Design project plans engaging customers following the defined customer journey initiative.
• Execute front‑to‑back transformation initiatives, coordinating front, middle and back‑office participation.
• Ensure consistency and avoid duplication across digital initiatives within the global scope of participating countries.
• Own governance instances, including steering committees and working groups, and manage session organization, documentation, minutes, action items, and progress reporting.
• Work with vendors to ensure technical compliance and provide agile implementation leadership.
• Engage in functional and technical solution design, build/integration, testing, deployment, and maintenance of end‑to‑end solutions.
• Partner with business to understand requirements, align to strategy, and shape solutions.
• Keep up‑to‑date with new technology, standards, protocols and tools relevant to the digital environment.
• Provide technology leadership across mobile/web frameworks, portals, web content management and collaboration platforms.
• Manage programs and stakeholders across various business and operations functional areas.

Operating Environment, Framework and Boundaries

Interact with stakeholders from business, enabling units, third‑party representatives and senior management. Adhere to project management, information controls and security frameworks/procedures, including change and incident management processes. Provide administrative support to the team, including meetings, knowledge transfer and activity reporting. Ensure management is informed of risks, issues, project/activity status, and team accomplishments. Brief teams on important project, operational and organizational issues and recognize team achievements.

Problem Solving

• Balance conflicting requirements and stakeholder needs.
• Ensure full compliance with the change management process for all production rollouts.
• Deliver cost‑effective, scalable and stable technology solutions.
• Apply innovative approaches to business problems using existing applications.
• Maintain test and release management disciplines.
• Handle problem and incident management.
• Apply change control disciplines.
• Ensure audit, security and regulatory compliance knowledge.
• Perform information security operations and incident management.
• Negotiate and manage budgets and vendors.
• Manage people, interpersonal issues and staff motivation.

Decision Making Authority & Responsibility

• Deliver initiatives and overall Titan Program within plan and budget.
• Ensure proper representation of all bank areas participating in projects.
• Conduct governance instances effectively and inform participants for decision making.
• Define priorities through an arbitration process.
• Negotiate with third parties to secure the best outcome for the project and organization.

Knowledge, Skills and Experience

• Over 15 years of PMO experience with evidence of managing complex end‑to‑end system implementations.
• Expert knowledge of digital market trends and proven implementation experience.
• Proficiency in Waterfall, Agile and PMO reporting/tracking tools.
• Cross‑border team management experience.
• Strong business orientation and domain knowledge for user requirements.
• Strong organizational, team‑building and leadership qualities.
• Strong program management and general management skills.
• Goal‑oriented and results‑focused.
• Excellent customer service orientation.
• Commercially focused, aligning business strategy with technology.
• Solid analytical and conceptual skills.
• Excellent organizational and presentation capabilities.
• Vendor and user management capabilities.
• Banking and banking product management skills and experience are a significant plus.

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2026-04-16 07:14:56