Product Support Manager, gUP, Shopping Support Operations

TECHNICAL_SOLUTIONS
USA
نوفمبر 12, 2025
FULL_TIME

نظرة عامة على الوظيفة

  • تاريخ الإعلان
    نوفمبر 12, 2025
  • الموقع
    USA
  • تاريخ إنتهاء الصلاحية
    --

المسمى الوظيفي

2025-10-30T17:30:21.678Z

133078037175378630

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

The application window will be open until at least November 4, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Boulder, CO, USA.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a project management or a customer-facing role.

Preferred qualifications:

  • Experience in operations management or product support.
  • Experience in leading and collaborating efforts that span multiple teams and functions.
  • Ability to distill complexity into simplicity, draw insights from data, and recommend and execute a path forward.
  • Ability to manage through change, demonstrating a degree of comfort with ambiguity.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

المسؤوليات

  • Drive operational and cost efficiencies via support workflow optimizations.
  • Partner with product-facing Product Support Managers (PSMs) to provide support-driven insights into the product experience, and building better self-serve solutions for users.
  • Manage complex and time-sensitive support escalations.
  • Own agent-facing support documentation and agent training for Google’s Shopping products, including Google Business Profile.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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