Operations Lead

Management & Operations
United Arab Emirates
نوفمبر 15, 2025
بدوام كامل

نظرة عامة على الوظيفة

  • تاريخ الإعلان
    نوفمبر 15, 2025
  • الموقع
    United Arab Emirates
  • تاريخ إنتهاء الصلاحية
    --

المسمى الوظيفي

411_2489671

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Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.
Your Responsibilities:

  • Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
  • Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
  • Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems
  • Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
  • Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
  • Train, and manage delivery associates, drivers, and operations support staff
  • Monitor performance metrics and implement improvement plans
  • Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
  • Ensure compliance with safety, legal, and company standards in all operations
  • Identify operational gaps and lead process improvement initiatives
  • Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

المتطلبات
Your Qualifications:

  • Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
  • 5-7 years of experience in courier/logistics operations, preferably in the e-commerce sector
  • Familiarity with e-commerce platforms and integration processes
  • Experience with route optimization and fleet management technologies
  • Knowledge of local and regional logistics regulations

Your Competencies:
Technical:

  • E-commerce Platform Proficiency
  • Data Analysis and Reporting
  • Customer Service Management
  • Proficiency in logistics management systems and tools
  • Proven experience in last-mile delivery and hub operations
  • Excellent problem-solving and analytical abilities

Behavioral:

  • Teamwork and Collaboration
  • Strong communication and stakeholder management skill
  • Quality and Results focused
  • Learning Agility
  • Business Acumen
  • Strategic Thinking
  • Adaptability and Flexibility
  • Negotiation and influence
  • Emotional Intelligence
  • Decision Making

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    دوام كامل

Job function

  • Job function

    Supply Chain

  • Industries

    IT Services and IT Consulting

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2025-11-11 12:58:22

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