Guest Relations Supervisor – FIVE Palm Jumeirah

المسمى الوظيفي

411_2648164

Overview

Guest Relations Supervisor – FIVE Palm Jumeirah

Join to apply for the Guest Relations Supervisor role at FIVE Hotels and Resorts.

Are you ready for a daring challenge with the world’s hottest luxury hotel group? FIVE Hotels and Resorts is redefining hospitality with a disruptive, “FIVE‑Star” standard and a commitment to excellence across our award‑winning lifestyle destinations.

Join the FIVE Tribe and help deliver sensational experiences that set the tone for exceptional guest journeys in a buzzing luxury environment.

What We’re Looking For

A driven self‑starter with excellent communication, leadership and organizational skills. You are a creative and critical thinker able to conceptualise and implement innovative solutions in a fast‑paced environment. You pay attention to detail, take ownership, and approach tasks with a proactive, can‑do attitude. Your outgoing and approachable nature helps you connect with guests, team members and stakeholders to ensure a memorable FIVE experience.

Fluency in English is required; additional languages are a plus. A professional, polished appearance that adheres to FIVE grooming standards is expected.

المهام الأساسية

• Deliver unparalleled Guest Relations services, ensuring each guest’s stay is personalised and unforgettable.
• Coordinate and supervise the daily operations of the Guest Relations team, fostering a collaborative, high‑performance work environment.
• Provide visionary leadership in the development and implementation of innovative guest relations programmes to elevate guest satisfaction.
• Manage and promptly resolve guest inquiries and concerns to ensure a seamless, positive experience.
• Engage with guests, delivering information about hotel services, amenities and local attractions.
• Initiate proactive conversations, offering bespoke recommendations and creating sensational experiences.
• Take charge of guest celebrations/events and contribute to department revenue through premium and curated setups.
• Conduct regular training sessions for the Guest Relations team on the latest trends and service standards.
• Collaborate with other departments to ensure a best‑in‑class guest experience.
• Partner with local vendors and partners to secure exclusive offerings for guests and stay informed about nearby attractions.
• Implement and uphold security and confidentiality protocols in handling guest information and requests.
• Stay abreast of industry trends and continuously seek opportunities to enhance guest relations services.

Team & Company Context

“FIVERs” are cultured and chic; they work hard to play hard, embodying the distinct ‘Vibe at FIVE’ to create Insta‑worthy experiences for guests.

FIVE is committed to sustainability and inclusive hiring. We strive to lead in sustainable luxury and maintain a diverse, equal‑opportunity workforce.

About FIVE Hotels And Resorts

FIVE Hotels and Resorts disruptively differentiates itself through luxury destinations designed for experiential living. Our portfolio includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining the FIVE Tribe means becoming part of a team that breaks boundaries and delivers next‑level experiences across our hotels, dining concepts and immersive nightlife venues. For more information, visit fivehotelsandresorts.com

Seniority level

• Senior

Employment type

• دوام كامل

Job function

• Management

Industries

• Hospitality

Referrals increase your chances of interviewing at FIVE Hotels and Resorts by 2x.

We are An Equal Opportunity Employer. The FIVE Tribe represents over 70 nationalities across our 1500+ ‘FIVERs.’ We do not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected by law.

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2025-11-11 12:57:47