UAE National Partner Services Assistant

المسمى الوظيفي

411_2649087

Overview

Join to apply for the UAE National Partner Services Assistant role at Ounass . Located in Dubai and part of the Al Tayer Group, Ounass is a luxury eCommerce platform offering fashion, beauty, watches, homeware, and jewelry. Our diverse team collaborates to redefine the future of luxury eCommerce.

We are seeking a superstar Partner Services Assistant – UAE National to thrive within our Planning team. If you are passionate, ambitious, and ready to be part of a fast-growing team, we’d love to hear from you!

This role is responsible for supporting and guiding marketplace vendors on day-to-day activities while connecting with internal stakeholders to deliver 360-degree support and a seamless vendor experience.

What you’ll be doing

• Responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders.
• Building and managing relationships with vendors (existing and new) and ensuring that their onboarding journey is as smooth as possible.
• Training and development of vendors and adapting best practices to continuously drive efficiency.
• Manage vendor adoption and engagement activities such as vendor communication emails, Knowledge centre and more.
• Be an active contributor for the development of operational solutions based on vendor requirements, acting as the internal voice of vendors from an operational perspective.
• Serve as the central point of contact to ensure the process from Purchase Order to product go-live on the website is followed, and stakeholders are updated.
• Support the Account Management team with vendor-related inquiries.
• Proactively support vendors by utilizing platform tools.
• Ensure Customer Service Standards for the department are upheld and report exceptions for monitoring/review; strive for continual process improvement.
• Identify best practices for efficient, consistent service to internal and external stakeholders.
• Be KPI-oriented and proactively seek solutions for recurring issues.
• Be prepared to be agile in priorities and support, undertaking other roles within the department as needed.

Why Join Ounass

• Be part of an innovative team shaping the future of luxury in the Middle East.
• Opportunities to grow and develop your career in a dynamic, fast-paced environment.
• Supportive culture that values collaboration and diversity.
• Exclusive perks, including competitive, tax-free salaries and attractive discounts across our brands.
• Flexible working options and wellness benefits designed for your well-being.

What We Look For

• 2+ years of experience in a customer service or related role.
• Experience in e-commerce is a must; experience with a marketplace function is an added advantage.
• UAE Nationals with a drive to grow and develop professionally.
• A collaborative mindset and enthusiasm to work in a multicultural environment.
• Excellent verbal and written communication skills with all levels of the organization.
• Analytical mindset and ability to extract, interpret and explain data.

Seniority level

• Entry level

Employment type

• دوام كامل

Job function

• Other

Industries

• Technology, Information and Internet

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2025-11-11 13:08:24