Operations Director, Service

المسمى الوظيفي

411_3166951

What you will do

• Provides leadership for the overall Service business for assigned regions or markets
• Ownership and accountability of financial growth & operational metrics
• Own and drive the operational excellence with strategic and operational capabilities to achieve business goals and targets
• Defines Service growth strategy enabled with growth initiatives & programs.

How you will do it

• Lead the overall Service business for assigned regions or markets and being accountable for financial growth and operational results
• Define deploy and execute business plans
• Drive Service Operational Excellence to implement appropriate action plans focusing on GM expansion G&A reduction and operational effectiveness of the Field Operations.
• Focus on communication people development customer interaction & measuring results
• Drive teamwork culture compliance and integrity
• Own and drive digital service transformation in delivering the services to customers
• Provide direction and guidance on the implementation of high-impact transition and transformation projects. Act as the change champion
• Drive consistency of end-to-end service operations and in full alignment with standards framework processes and policies.
• Champion the collaboration with various stakeholders to support overall Service strategies and needs by changing or improving current Service models structures processes tools technologies to optimize performance
• Jointly establish and ensure the implementation and execution of strategic growth initiatives
• Drive a culture of Continuous Improvement in the Service organization
• Work with the regional and global services team to align strategy based on key industry segments drivers
• Own the overall organizational capability and lead the development of workforce capabilities and capacity to implement the longer term Service roadmap.
• Drive competency and training development for the frontline team
• Recognize and identify potential areas where existing procedures require change or where new ones need to be developed especially regarding business process and organization alignment

What we look for

Required

• University degree MBA or equivalent academic qualification.
• Strong knowledge of Service Operations Management with more than 15 years of relevant experience in the field
• Solid experience in operations and fulfillment in services business managing frontline team
• Proven track record in delivering the strong results with strong accountability and say/do
• Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills
• Demonstrate financial and business acumen with strong skills in customer relationship building and management
• Excellent communication and interpersonal skills both internally and dealing with external customers and stakeholders
• Business acumen to comprehend financial numbers and make significant contributions to development of business plans
• Strong people management team building performance management strategic and operations planning process management negotiation and relationship management skills
• Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)
• Demonstrated Customer Service mindset with business and financial acumen

Required Experience:

• Director

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2026-03-27 08:36:09