General Manager – UAE

المسمى الوظيفي

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Overview

المسمى الوظيفي This is a full-ownership role. As General Manager, you will run the Dubai Centre from start to finish – customer experience, team performance, P&L delivery, facility standards, local stakeholder relationships, and F&B partner oversight. You are the single point of accountability for everything that happens inside this building.

We are looking for someone who is genuinely hands-on, commercially sharp, and deeply invested in the detail. Not a figurehead who manages from a distance, but a leader who knows their members, their team, their numbers, and their building – and takes real pride in all four.

المسؤوليات

• Commercial & Financial Leadership: Assume full P&L ownership, specifically driving EBITDA delivery, occupancy, and revenue per member.
• Operate with a data-informed mindset, interpreting financial KPIs to make clear-eyed decisions grounded in evidence.
• Execute a disciplined building business plan that optimizes asset utilization and identifies new revenue opportunities across all service lines.
• Operational & Hospitality Excellence: Embed service rituals and quality standards that make exceptional experiences the norm across workspace, F&B, and wellbeing.
• Oversee comprehensive service delivery, including F&B partner oversight, ensuring quality and contractual obligations are consistently met.
• Recruit and onboard the right people to build a high-performing team rooted in accountability and warmth.
• Monitor NPS and satisfaction data closely, using insights to continuously raise the bar for service quality.
• Stakeholders and Market Relationships: Build and maintain strong relationships with landlords, partners, and local government bodies in Dubai.
• Represent the KOFISI brand in the market with cultural intelligence and credibility, acting as the primary point of contact for key clients.
• Manage vendor relationships and lead critical project work streams, including tenant fit-outs and building upgrades, on time and within budget.
• Asset Value & Risk Governance: Protect long-term asset value through rigorous risk management and compliance with local UAE regulatory requirements.
• Embed sustainability practices into day-to-day operations to meet energy reduction and community impact goals.
• Uphold the brand promise by maintaining the physical environment and operational rhythm to KOFISI’s elevated standards.

المتطلبات

Qualifications

• Proven track record of leading and operating a premium hospitality, workspace, or mixed-use property at GM level or equivalent.
• Strong commercial background with hands-on P&L ownership experience.
• Experience operating in the UAE or a similarly competitive, service-driven market is an advantage.
• Familiarity with F&B operations and the ability to oversee F&B partnerships as part of a broader center model.

Leadership & Personal Qualities

• A genuinely hands-on leader – present, engaged, and in the detail. This is not a role for someone who prefers to manage from a remove.
• Commercially minded with the analytical rigor to interpret data and make confident, level-headed decisions.
• Naturally builds trust – with teams, members, and external partners alike.
• Calm under pressure, solutions-focused, and able to operate with a high degree of autonomy.
• Culturally intelligent, with the interpersonal skills to thrive in a diverse and relationship-driven market.
• An ownership mentality – takes full responsibility for outcomes and brings the kind of pride and care that shows up in the small things as much as the big ones.

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2026-03-16 09:23:12