Cloud Operations Architect (UAE), Enterprise Support – EMEA Startups

المسمى الوظيفي

411_3484861

As an AWS Technical Account Manager, you are a trusted advisor and cloud operations architect for Enterprise Support customers, shaping strategy and ensuring successful adoption of AWS services.

Job Responsibilities

• Advise on solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade‑offs, and risk management.
• Consult with partners from developers to C‑suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service events, monthly & quarterly metrics, and pre‑launch planning.
• Resolve a variety of problems across different customers as they migrate workloads to the cloud.
• Uplift customer capabilities by running workshops, brown‑bag sessions, etc.

Qualifications

• Experience in a similar role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.
• Understanding of operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, Applications, and Development.
• Internal or external customer‑facing experience with the ability to clearly articulate to small and large audiences.
• Ability to juggle tasks and projects in a fast‑paced environment.
• Customer‑obsessed mindset.
• Professional experience with cloud offerings (AWS, Azure, Google Cloud Platform, etc.).
• Programming or scripting skills (Java, Python, Perl, Ruby, C#, PHP) – a plus but not required.
• Previous experience as a Software Engineer, Developer, DevOps Engineer, or similar.
• Knowledge of DevOps practices and tools including CI/CD, Puppet, Docker, Kubernetes (Chef a plus).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please contact us for more information.

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2026-04-16 07:15:15