Business Application Support

المسمى الوظيفي

411_2525417

• المسؤوليات :
  • Act as the first point of contact for technical and functional support of business applications(e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform)
  • Handle support requests via phone and email in a courteous and timely manner
  • Record user information, issue details, troubleshooting steps, and resolution actions
  • Perform remote diagnostics and resolve software-related issues
  • Escalate unresolved problems to vendors or developers when necessary
  • Collaborate with other teams to understand workflows and suggest systemimprovements
  • Participate in testing and deployment of new features and application updates
  • Conduct regular system audits for performance, security, and compliance
  • Maintain documentation including user guides, FAQs, and support procedures
  • Follow up with users to confirm issue resolution and satisfaction
  • Support various desktop software (Microsoft Office, Adobe, anti-virus, VPNs,browsers, email clients, GDS software, etc.)
  • Occasionally support general help desk issues outside of business apps
  • Be available for extended hours or on-call rotations as required
  المتطلبات :
  ● Associate’s degree in MIS/CIS or equivalent experience
  ● At least 5 years of experience in end-user support within a business environment
  ● Hands-on experience with Microsoft technologies and business applications; Mac OSsupport is a plus
  ● Familiarity with ITSM tools and ticketing systems
  ● Strong troubleshooting and research skills
  ● Excellent verbal and written communication skills
  ● Ability to explain technical concepts clearly to non-technical users
  ● Strong interpersonal and problem-solving abilities
  ● Highly motivated, detail-oriented, and capable of prioritizing tasks
  ● Willingness to travel occasionally and work on a flexible schedule

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2025-11-11 12:47:52