Call Center Executive

المسمى الوظيفي

411_2327033

المسؤوليات:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

مؤهلات:

Bachelor’s Degree (Medical / Healthcare Background preferred)

الخبرة:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

نوع الوظيفة: بدوام كامل

Job Location: دبي

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2025-11-11 13:05:53