Desktop Support Engineer

المسمى الوظيفي

411_2676739

Join to apply for the Desktop Support Engineer role at Intertec Systems

Join to apply for the Desktop Support Engineer role at Intertec Systems

This range is provided by Intertec Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Skills:
Windows OS troubleshooting, Active Directory management, Microsoft 365 Administration, VPN setup and support, Remote desktop tools (e.g., TeamViewer, LogMeIn), PC hardware maintenance, Network configuration, ITIL knowledge,
JOB TITLE: Technical Specialist End User Support/ Desktop Support Engineer
JOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.
QUALIFICATION: Bachelors degree with knowledge of IT
CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes
EXPERIENCE: 2-3 Years
REPORTING TO: TBD
Responsibilities (includes All Tasks)

• Excellent communications skills in English & Arabic
• Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
• Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.
• Install, configure, and maintain operating systems (Windows, macOS).
• Deploy and support software applications (e.g., productivity suites, antivirus, security tools).
• Provide technical assistance with printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• Configure network settings and troubleshoot VPN connections.
• User Account Management – Create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Provide remote technical support using tools like TeamViewer or Remote Desktop.
• Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.
• Proactively look at root causes for repeated incidents.
• Track and manage IT assets, including computers, peripherals, and software licenses.
• Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.
• Provide management reports (Statistics, Trend analysis, Corrective Action)
• Perform remote software distribution.
• Improve skills in line with the new technology roll outs in the IT Department
• Gathers user requirements fully, analyzes them and makes recommendations.
• Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately.
• Perform other duties and responsibilities related to the job and as assigned by line Manager.

Technical Skills / Competencies
MANDATORY

• ITIL certification (Foundation level or higher).
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with Active Directory, Exchange, and Office 365.

The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
The role may involve working outside of regular business hours to support critical systems.
A strong commitment to continuous learning and professional development is essential.
Soft Skills
MANDATORY

• Ability to explain technical concepts in a clear and understandable manner to non-technical users.
• Effective listening skills to accurately understand user problems and concerns.
• Patience and empathy to deal with frustrated or anxious users.
• Ability to build rapport and trust with end-users.
• Ability to work effectively as part of a team, collaborating with other IT professionals.
• Willingness to share knowledge and assist colleagues.
• Ability to adapt to changing priorities and work environments.
• Openness to learning new technologies and processes

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  دوام كامل

Job function

• Job function

  تكنولوجيا المعلومات

• Industries

  IT Services and IT Consulting

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2025-11-11 12:44:42