Guest Relations Manager

المسمى الوظيفي

411_2676887

Join to apply for the Guest Relations Manager role at The Lana, Dubai – Dorchester Collection

Overview

The Lana Dubai is part of the Dorchester Collection. Diversity and Inclusion are core beliefs of our We Care philosophy. We strive to create an environment where all employees feel valued and respected, with inclusivity at the core of our culture. If you require any special accommodations during the interview process, please let us know.

We care about your career and offer opportunities to learn and grow through our award-winning learning academy, helping you achieve high standards of craft, service, and leadership.

What you’ll get

• Competitive Salary Package
• Family Benefits
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and family
• Life Insurance for self
• Annual Flight Allowance for self and family
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Uniform provided by the Company with complimentary laundry

What you’ll do

• Be responsible for catering to and nurturing the needs of all guests, with a focus on VIP guests across Dorchester Collection properties, ensuring an exceptional experience from initial inquiry through arrival and departure.
• Act as Brand ambassador, knowing our guests by name and personalizing interactions to reflect the heritage and luxury of the Dorchester Collection.
• Demonstrate the values of Passion, Personality, Respect, Working Together and Creativity by bringing them to life in daily interactions and turning first-time guests into lifelong ambassadors.
• Build long-term, meaningful relationships with guests, understanding their stories, preferences, and needs, even during busy moments.
• Identify and recognize loyal guests, proactively introducing them to other Dorchester Collection properties.
• Collaborate with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
• Drive brand awareness within the hotel and provide insights to leadership to elevate the guest journey.
• Maintain visibility across all guest touchpoints to ensure consistent luxury experiences.
• Work with a team of professionals across the Dorchester Collection, upholding privacy, cultural awareness, and storytelling; act as a vital link between guests and the hotel.

The items shared are the essence of a day in the life of a Guest Relations Manager; specifics on care for the hotel will be provided during onboarding.

What you’ll bring

• Unique personality, charm, passion, and a guest-centric mindset.
• Talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in luxury hospitality.
• Ability to manage short- and long-term business goals and translate them into innovative solutions.
• Ability to influence guest-focused behaviors across departments and an understanding of storytelling to shape brand loyalty.
• Strong written and verbal communication skills with cultural sensitivity and discretion.
• Genuine empathy, understanding of luxury, and ability to build trust with diverse personalities.
• Strong conceptual thinking, curiosity, attention to detail, resourcefulness, and business acumen.
• Experience in guest relations leadership in a luxury setting and basic understanding of operating systems; able to manage multiple relationships with ease.
• Proven ability to deal effectively with UHNW individuals in an ultra-luxury environment.

Position location

Job Location: United Arab Emirates – Dubai

Seniority level

• Entry level

Employment type

• دوام كامل

Job function

• Management

Industries

• Hospitality

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2025-11-11 12:43:25