Head of Conduct Management.Injaz – Client Experience and Conduct

المسمى الوظيفي

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Head of Conduct Management.Injaz – Client Experience and Conduct

Join to apply for the Head of Conduct Management.Injaz – Client Experience and Conduct role at Mashreq Corporate & Investment Banking Group.

To lead and manage the Bank’s Consumer Protection and Conduct Risk agenda, ensuring robust governance and alignment with regulatory expectations. By partnering with key stakeholders and overseeing the Mashreq Code of Conduct, the role drives compliance, awareness, and continuous improvement in consumer rights and conduct risk standards.

Key Result Areas

• Co-ordinate & communicate regular progress of Consumer Protection and Conduct related gap-assessments and implementations along with necessary escalation of roadblocks through necessary forum
• Directing and initiating appropriate remedial / mitigation actions as per discussions at the risk committees to ensure that significant risks/exposures are understood and managed efficiently and in a timely manner.
• Timely administration of Mashreq Code of Conduct, policies under ownership, framework and processes by engaging stakeholders / policy owners
• Eliminate risk to implementation timelines by mitigation of identified threats on risk events, gaps identified via internal/external reviews / audits, requirements emerging from Regulatory and strategic initiatives
• To provide focused, quality updates to support Senior Management and the Board to take decisions in shaping the strategy
• Design Consumer Protection & Conduct Risk Framework in alignment to the Enterprise Risk Management framework and co-own with Risk Management. Embed SME Market Conduct requirements within same framework
• Risk Appetite for Conduct Risk incl. submission of periodic reporting to the Risk committees including the Board
• Own and deliver the training and awareness with:
  • Develop and launch eLearning (Code of Conduct, Consumer Protection Regulations and Complaints Management & Resolution etc)
  • Design and deliver role-based trainings for Staff (incl. third party

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2026-03-28 08:09:55