Incident Analyst

المسمى الوظيفي

411_2674815

The Incident Analyst is responsible for overseeing the end-to-end management of all the activities related Incidents, including escalation process, systems outage management, root-cause-analysis, Post Incident Reviews, continuous improvement and assurance of incidents closure within SLA.
He/she will also follow up and report on the adherence to the processes within the department and work with other managers to ensure conformance.
Work Experience – Minimum
At least five years’ experience working as Incident manager, or a similar role.
Strong knowledge of IT service management software including ITIL and COBIT.
Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI.
Excellent managerial skills and ability to collaborate with team members.
Ability to analyse a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills
Preferred
5+ years of professional hands-on experience in Incident management in a large environment
Work experience with various teams including: Compute, Virtual Infrastructure, Unix/Linux, Storage, Network, security and Database throughout the development and operational lifecycle.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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2025-11-11 12:37:33