NICE inContact Engineer

الهندسة
United Arab Emirates
نوفمبر 15, 2025
بدوام كامل

نظرة عامة على الوظيفة

  • تاريخ الإعلان
    نوفمبر 15, 2025
  • الموقع
    United Arab Emirates
  • تاريخ إنتهاء الصلاحية
    --

المسمى الوظيفي

411_2678633

Join to apply for the NICE inContact Engineer role at Unified Consultancy Services .

We are seeking an experienced and results-driven NICE inContact Engineer to join our team onsite in دبي . This role involves implementing, configuring, and maintaining NICE inContact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.

المهام الأساسية

  • Configure and support NICE inContact Studio, ACD, IVR, WFM, and QM modules
  • Integrate NICE inContact with CRM platforms and third-party APIs
  • Handle scripting, call flow design, and customization using Studio tools
  • Perform troubleshooting, root cause analysis, and issue resolution
  • Monitor system performance and optimize workflows
  • Collaborate with internal teams and client-side stakeholders
  • Document configurations, processes, and technical procedures
  • Provide support during UAT and go-live phases

Required Skills & Experience

  • Proven hands-on experience with NICE inContact Studio and Contact Center implementations
  • Strong understanding of contact center operations and telephony infrastructure
  • Experience with VoIP, SIP, ACD, and cloud communication technologies
  • Familiarity with API integrations, JSON/XML, and cloud-based SaaS environments
  • Knowledge of WFM, QM, and Analytics modules within NICE inContact
  • Excellent problem-solving and client communication skills
  • NICE inContact certification (preferred)

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Experience in deploying NICE inContact in large-scale enterprise environments
  • Experience with Azure, AWS, or other cloud platforms
  • Knowledge of Cisco UCCE/UCCX, Genesys, or Avaya (a plus)

Benefits

  • Competitive salary in AED
  • Dubai residency and work visa sponsorship
  • Opportunity to work with enterprise clients and modern tech stack
  • Career growth in cloud-based Contact Center solutions

Seniority level

  • Mid-Senior level

Employment type

  • دوام كامل

Job function

  • Engineering and Information Technology

Industries

  • IT Services and IT Consulting

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2025-11-11 12:53:20

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