Payments Specialist – Payment Investigations

المسمى الوظيفي

411_2646487

Overview

Payments Specialist – Payment Investigations

المسؤوليات

• Processing of local and foreign currency transactions and any investigation related to payments
• Responding to queries from other banks
• Raising RFIs with clients
• Resolving Transaction Screening and Monitoring alerts for payment transactions
• Ensuring excellent customer service by interacting with customers and helping them through their issues
• Working with product and technology teams to suggest ideas and improvements to our processes to better service our customers
• Working with internal teams to resolve customer issues

Key competencies

• Experience in local and international payment, covering processes, investigation, dispute management
• Knowledge of Central Bank UAE regulations for payments
• Knowledge of SWIFT and related processes
• Cheque processing experience is a plus
• Good problem-solving skills in situations where there is no clear process or guidance
• Excellent communication skills and the ability to simplify complex processes for customers
• Great teamwork and the ability to support others even in a busy environment
• Flexible and open to an ever-changing environment and passion for working in a startup
• Perfect spoken and written English
• Arabic language a plus

Employment details

• Seniority level: Associate
• Employment type: Contract
• Job function: Finance
• Industries: IT Services and IT Consulting

Location and notice

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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2025-11-11 12:49:35