Research Director – CEX

المسمى الوظيفي

411_3356565

The Research Director in the Customer Experience Service Line is responsible for overseeing the strategic design, execution, and delivery of comprehensive research projects that provide actionable insights into customer behavior and satisfaction.

Key responsibilities include managing client relationships, project teams, and budgets to ensure timely and quality delivery of services. You will lead qualitative and quantitative research initiatives, employing the latest methodologies to capture consumer insights accurately. The role requires strong analytical skills, the ability to interpret complex data sets, and excellent communication skills to present findings and recommendations convincingly. As a Research Director, you will also play a critical role in coaching and developing junior research staff and in contributing to business development through proposal writing and client pitches. Success in this position involves a keen understanding of market trends and customer expectations, enabling clients to enhance their customer experience strategies effectively.

المسؤوليات

BUSINESS DEVELOPMENT

• Proactive and responsible overall in developing new client relationships.
• Driving and creating business development initiatives
• Taking overall ownership and working extensively with others on proposal/pitching process, including design & pricing of research, solution for new clients
• Taking ownership of development and maintenance of marketing materials and for marketing Ipsos externally

CLIENT RELATIONSHIP

Taking overall ownership for managing and developing client accounts and relationships

Proactive and responsible overall in developing existing client relationships

Taking overall ownership and works extensively with others on proposal/pitching process, including design & pricing of research, solution for existing clients.

PROJECT MANAGEMENT

• Taking overall responsibility for the successful management of research projects, ensuring projects are delivered, on-time, on-cost and to the client’s satisfaction
• Proactive (actively participating where necessary) in ensuring effective management of: Project teams, Job books / financials, Clients, Suppliers, Design, research material approvals
• Taking overall responsibility for cross-functional teams
• Taking responsibility for ensuring quality standards are adhered to, and project briefings & review meetings are completed
• Implementing large scale systems / processes to improve project management quality and service
• Making considerable operational and project management judgments which are outside established processes and procedures

PEOPLE AND SELF MANAGEMENT

• Leading others by example in implementing Ipsos strategy and corporate objectives
• Contributing to the overall management of the company (as required).
• Inspiring teams and setting direction
• Encouraging innovation and implementation of solutions in order to increase the efficiency of the team
• Taking overall responsibility and ownership of team efficiency
• Promoting and sharing of knowledge and development of job skills in others via: Creating and driving knowledge transfer initiatives, General trainings, Providing on-the-job coaching, Giving constructive feedback (directly or via line managers); Delegating effectively, Empowering / providing support as necessary, Effective line management and Effective team management Treating others with respect at all times
• Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor relationship, attending training courses etc )
• Treating others with respect at all times
• Taking overall responsibility and ownership of long term team development
• Advanced technical skill and knowledge on all related business unit focus, and specialist in at least two-three areas of expertise

FINANCE, P&L AND ADMINISTRATIVE

• Taking overall ownership, responsibility and managing full P&L
• For his/her own projects, delivering financial targets including: TO, GM%: and OPBBGC:
• Taking overall ownership and responsibility on general administrative and HR compliance on personal and team level

About the Team

At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology,it’s always all about people

معلومات عنا

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top‑quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

#J-18808-Ljbffr

2026-03-07 12:50:09