Reservation Agent

المسمى الوظيفي

411_2668116

Overview

Reservation Agent role at Accor .

Join to apply for the Reservation Agent role at Accor.

Company description: Every Sofitel team member is an Ambassador who represents Sofitel’s brand and values, delivering an exceptional guest experience and promoting French excellence.

المسؤوليات

• Answer calls with clear speech and a pleasant voice.
• Attend and handle all incoming and outgoing room reservation requests, as per hotel standards and procedures.
• Attract guests and enhance loyalty by providing distinctive service through communication and sales skills to improve the hotel’s image and increase revenue.
• Recognize VIP guests and apply the relevant policies.
• Maintain a good commercial relationship with all bookers: guests, companies, agencies.
• Promote Accor loyalty programs and hotel promotions.
• Manage guest complaints professionally, own the issue, resolve it to guest satisfaction, and record it.
• Call the supervisor or manager for advice in serious cases or when approval is required.
• Use telephone etiquette as per Sofitel standards.
• Have knowledge of room types and rate structures.
• Ensure the accuracy of all booking information entered in the PMS.
• Maintain knowledge of hotel products.
• Fulfil administrative tasks and filing.
• Use and maintain the reservation communication system (telephone, fax, email).
• Be aware of and follow emergency and security procedures.
• Respect key handling procedures and schedules, terms, and deadlines as agreed with Management.
• Attend a daily line-up briefing with the reservations team.
• Be flexible and extend duties to other reasonable tasks within capability, including redeployment to other departments if required to meet business needs.
• Attend training and meetings as required.

Qualifications

• Guest-focused personality is essential.
• Minimum 1 year of experience in the same or similar role.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.

Seniority level

• Entry level

Employment type

• دوام كامل

Job function

• Other
• Industries
• Hospitality

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2025-11-11 13:00:27