Senior Account Manager, Google Marketing Platform, Expansion, Onboarding

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today’s dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

المسؤوليات

• Enable customers to onboard onto Google Marketing Platform (GMP) products (e.g., DV360, CM360) and coordinate internal resources across many functional areas to fulfill customer needs.
• Create training strategies and learning agendas for client onboarding and participate in pre-sales activities where needed to ensure continuity post-sale.
• Build and maintain knowledge of GMP product capabilities, how they integrate with one another, and how they work with Google Cloud.
• Maintain relationships with clients, understand their challenges and needs in order to better enable their success with tools.
• Serve as a liaison between clients and product, communicate product roadmaps and customer feedback, and participate in pre-sales activities where needed to ensure continuity post-sale.