Senior Processor – CPV, Sharjah

المسمى الوظيفي

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Careers for a Changing World of Islamic Banking.

Senior Processor – CPV

Posted On 05 Aug, 2025

Type: Permanent

Job Category: Digital Banking

Job Purpose:

This role is responsible for delivering high-quality internal and external support services by ensuring operational accuracy, process compliance, and strong team collaboration. The position demands a proactive approach to communication, process adherence, issue resolution, and a commitment to continuous improvement across various operational functions.

Key Accountabilities:

• Customer and Stakeholder Support: Deliver prompt, accurate, and courteous service to internal teams and customers, ensuring queries and concerns are resolved within defined turnaround times. Provide assistance across all supported areas, including retail finance applications, remittances support, and retail digital banking, to maintain consistency in communication and service standards.
• Operational Accuracy and Timeliness: Ensure high-quality output with minimal errors through attention to detail and process knowledge. Make sound, timely decisions that support operational efficiency and meet predefined TAT. Proactively identify irregularities or risks and escalate them appropriately for further investigation. Execute tasks and duties as delegated by line manager with professionalism and accountability.
• Compliance with Policies & Procedures: Review and process activities in accordance with organizational policies and procedural standards. Collaborate with other teams to streamline workflows and implement operational enhancements. Validate processes to ensure compliance with internal guidelines and product specifications.
• Data Integrity, Confidentiality & System Proficiency: Maintain strict confidentiality of sensitive data, customer information, and institutional practices. Demonstrate awareness of the working environment and uphold information security protocols. Enhance proficiency in using systems, tools, and platforms critical to daily operations.
• Team Collaboration & Cross-functional Engagement: Work cooperatively with colleagues across teams and departments to foster a high-performing culture. Participate in joint tasks and departmental initiatives to support broader organizational goals. Provide constructive feedback and regular updates to stakeholders to support decision-making.
• Consumer Protection: Ensure compliance with consumer protection standards, including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback. Protect customer data, identify and report suspicious or fraudulent activities, and continuously improve customer service while staying informed of regulatory expectations and the SIB Conduct Risk Framework.

Qualifications & Experience:

• Minimum Qualifications: Bachelor’s degree or Diploma
• Minimum Experience: 1 year in a banking environment
• Computer/Systems/Software Skills: MS Office – Expert
• Language Skills: Proficient in Arabic & English

Sharjah Islamic Bank (SIB), established in 1975, provides banking services to individuals and companies. Originally founded as the National Bank of Sharjah, it became the first bank to convert to Islamic banking in 2002, offering a broad range of Shariah-compliant retail, corporate, and investment services across the UAE.

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2025-11-11 13:03:43