Support Engineer

المسمى الوظيفي

411_2485506

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• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
• Monitor and support daily IT operations for business continuity
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
• Address client inquiries effectively and ensure excellent communication for issue resolution
• Document technical issues, solutions, and standard procedures for knowledge sharing
• Collaborate with Tier 2 and Tier 3 support teams for escalations
• Assist with onboarding of new employees and provide technical orientation and support
• Participate in IT projects including upgrades, migrations, and implementation of new technologies

• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
• Monitor and support daily IT operations for business continuity
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
• Address client inquiries effectively and ensure excellent communication for issue resolution
• Document technical issues, solutions, and standard procedures for knowledge sharing
• Collaborate with Tier 2 and Tier 3 support teams for escalations
• Assist with onboarding of new employees and provide technical orientation and support
• Participate in IT projects including upgrades, migrations, and implementation of new technologies

المتطلبات

• Microsoft Azure, Exchange, O365 Administration
• Microsoft End-Point, RDP, SCCM
• Hyper-V, VMWare, Citrix
• Linux, MAC OS X
• Uni-Flow and network printing systems
• Ticketing systems and SLA tracking
• Strong experience in troubleshooting, diagnostics, and problem-solving
• Familiarity with infrastructure deployment and monitoring
• Proficiency in both hardware and software support environments
• Clear and effective communication skills with the ability to translate technical terms to non-technical users
• Demonstrated leadership in handling escalated issues and mentoring junior team members
• Excellent interpersonal and customer service skills
• Time management and ability to prioritize
• Adaptability in a fast-paced, changing environment
• Team collaboration and leadership potential
• High attention to detail and technical documentation skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  دوام كامل

Job function

• Job function

  تكنولوجيا المعلومات

• Industries

  IT Services and IT Consulting

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2025-11-11 12:46:21