Team Leader – Telecom

المسمى الوظيفي

411_2955578

Dubai, United Arab Emirates | Posted on 10/06/2025

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
• Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
• Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Achievement of individual sales and productivity targets
• Providing Solutions to Customers Queries/Requirements
• Thorough knowledge of products in his department
• Oversee day-to-day operation
• Create a healthy and motivating work environment and atmosphere
• Listen to team members’ feedback and resolve any issues or conflicts
• Motivating the team to achieve organizational goals.
• Delegating tasks to team members.

المتطلبات

Experience (Yrs& Field) : 3 – 5 years of experience in similar role

Educational Qualification : Graduation or Diploma or an equivalent qualification

Below 35 years.

Immediate Joining on or before 20th September 24.

Salary – 4850 /- AED(Gross + allowance) + Incentives

Skills & Abilities:

Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.

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2026-05-25 15:54:56