We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.<\/p>\n
Our methodology is first class support. We\u2019ve been recognized for it as an industry leader and we\u2019re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer\u2019s experience. You will learn your client\u2019s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You\u2019re close to the deployment of cybersecurity solutions \u2013 and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions \u2013 and you don\u2019t wait for those issues to escalate from our clients. Instead, you find them. You\u2019ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. <\/p>\n
Experience in creating custom collections and data parsing<\/p>\n<\/li>\n
Experience in creating complex correlation rules, reports and dashboard<\/p>\n<\/li>\n
Experience in integration and implementation of SIEMs<\/p>\n<\/li>\n<\/ul>\n<\/li>\n
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn\u2019t stop once they sign \u2013 it evolves. As threats and technology change, we stay in step to accomplish our mission.<\/p>\n
You\u2019ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised \u2013 in fact, you\u2019ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.<\/p>\n
Our Commitment<\/strong><\/p>\n We\u2019re problem solvers that take risks and challenge cybersecurity\u2019s status quo. It\u2019s simple: we can\u2019t accomplish our mission without diverse teams innovating, together.<\/p>\n We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com<\/a>.<\/p>\n Palo Alto Networks<\/a> is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.<\/p>\n All your information will be kept confidential according to EEO guidelines.<\/p>\n\u0645\u0647\u0645\u062a\u0646\u0627<\/h3>\n