{"id":48742,"date":"2025-11-15T12:38:38","date_gmt":"2025-11-15T08:38:38","guid":{"rendered":"https:\/\/herecareers.com\/job\/b2b-service-manager\/"},"modified":"2025-11-15T12:38:40","modified_gmt":"2025-11-15T08:38:40","slug":"b2b-service-manager","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/b2b-service-manager\/","title":{"rendered":"B2B Service Manager"},"content":{"rendered":"

411_2357160<\/p>\n

B2B Service Manager <\/strong> <\/p>\n

Samsung Electronics Company Limited <\/strong> <\/p>\n

\u062f\u0628\u064a \u0627\u0644\u0627\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 <\/p>\n

Posted In 16\/2\/2014 <\/strong> <\/p>\n

\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a <\/p>\n

Purpose of the job: <\/strong>
B2B Service Manager will be responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve B2B service excellence and customer satisfaction. <\/p>\n

Key Objectives: <\/strong> <\/p>\n

    \n
  1. Prepare B2B service strategy for mid and short term based upon B2B Sales <\/li>\n
  2. Efficiently manage Service deliverables to B2B Service Partners of SGE <\/li>\n
  3. Identify service partners based upon B2B sales and increase the service Network <\/li>\n
  4. Provide support to sales\/ partners by providing customised service solutions. <\/li>\n
  5. Manage extended warranty and service packs <\/li>\n<\/ol>\n

    Position Responsibilities: <\/strong> <\/p>\n

      \n
    1. The B2B Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives. <\/li>\n
    2. Develop and implement B2B Service strategies and technologies which optimize the cost effectiveness and reliability of resources. <\/li>\n
    3. Monitor Key Performance Index of all B2B Service Centers <\/li>\n
    4. Make a routine visit to B2B distributor\/ projects to check the actual service situation and listen to their requirements\/VOCs. <\/li>\n
    5. Co-work with B2B Sales team to finalize RFPs\/SOWs on projects. <\/li>\n
    6. Identify key opportunities to extend service network in each country by product. <\/li>\n
    7. Plan and manage Technical trainings for ASCs and conduct evaluation. <\/li>\n
    8. Provide on Job training, mentoring and coaching to team members. <\/li>\n
    9. Create and maintain an environment that encourages input from subordinates <\/li>\n
    10. Act as liaison between Senior technical Manager and Support functions\/departments <\/li>\n
    11. Carry out other tasks and assignments that are deemed within the B2B Service manager Competency, and as laid down in Samsung\u2019s processes and procedures. <\/li>\n<\/ol>\n

      Job Requirements <\/strong> <\/p>\n

      \u0627\u0644\u062e\u0628\u0631\u0629: <\/strong>
      Min: 5 Years Max: 10 Years <\/p>\n

      Career Level: <\/strong>
      Supervisor\/ Manager <\/p>\n

      \u0646\u0648\u0639 \u0627\u0644\u0648\u0638\u064a\u0641\u0629: <\/strong>
      \u0628\u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 <\/p>\n

      Vacancies: <\/strong>
      3 Open Positions <\/p>\n

      Salary: <\/strong>
      Negotiable <\/p>\n

      Gender: <\/strong>
      Any <\/p>\n

      Degree Level: <\/strong>
      Any <\/p>\n

      Faculty \/ Institute: <\/strong>
      Any <\/p>\n

      Major: <\/strong>
      Any <\/p>\n

      Age: <\/strong>
      Any <\/p>\n

      Nationality: <\/strong>
      Any <\/p>\n

      Residence Location: <\/strong>
      Any <\/p>\n

      Languages: <\/strong>
      Any <\/p>\n

      Own a Car: <\/strong>
      Any <\/p>\n

      Have Driving License: <\/strong>
      Any <\/p>\n

      \u0645\u0624\u0647\u0644\u0627\u062a: <\/strong>
      \u2022 At least 5-10 years of extensive experience in Service operation and management.
      \u2022 Graduate – Bachelor Degree in related discipline
      \u2022 Local \/ GCC Experience is a pre-requisite.
      \u2022 Good networking with the local industry
      \u2022 Result driven, hands on, dynamic with ability to work under pressure.
      \u2022 Strong interpersonal, communication and presentation skills and a good negotiator. <\/p>\n

      Company Industry: <\/strong>
      Electronics <\/p>\n

      #J-18808-Ljbffr<\/p>\n

      2025-11-11 12:33:53<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-48742","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management & Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2357160__3583?utm_source=3583&utm_medium=feed&keyword=B2B-Service-Manager&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/48742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=48742"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=48742"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=48742"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=48742"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=48742"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=48742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}