411_2483458<\/p>\n
\u0627\u0644\u0645\u0648\u0642\u0639: <\/b>Onsite – Dubai
Duration: <\/b>6 months (extendable)
Start: <\/b>ASAP <\/p>\n\u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062f\u0648\u0631: <\/b> <\/h3>\n
\u064a\u0639\u062f \u0628\u0631\u0646\u0627\u0645\u062cEnd User Support Senior Specialist <\/b>provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards. <\/p>\n Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management. <\/p>\n<\/li>\n Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom). <\/p>\n<\/li>\n Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits. <\/p>\n<\/li>\n Support Windows and macOS environments, corporate applications, and Active Directory user access management <\/p>\n<\/li>\n Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability. <\/p>\n<\/li>\n Resolve technical problems related to LAN, WAN and VPN. <\/p>\n<\/li>\n Configuring and maintaining routing, switching, network setup and internet connectivity. <\/p>\n<\/li>\n Responding in a timely manner to service issues and requests. <\/p>\n<\/li>\n Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems. <\/p>\n<\/li>\n Repairing and replacing equipment as necessary. <\/p>\n<\/li>\n Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies. <\/p>\n<\/li>\n Proven experience in troubleshooting LAN\/WAN and VPN issues <\/p>\n<\/li>\n Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management\u2019s needs are prioritized and resolved ASAP. <\/p>\n<\/li>\n Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices. <\/p>\n<\/li>\n Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization. <\/p>\n<\/li>\n Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference. <\/p>\n<\/li>\n Lead and mentor other support engineers, providing guidance on complex technical issues, best practices. <\/p>\n<\/li>\n Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction. <\/p>\n<\/li>\n<\/ul>\n \u0627\u0644\u062a\u0639\u0644\u064a\u0645 <\/b> <\/p>\n Bachelor\u2019s degree in computer science\/ computer information system <\/p>\n<\/li>\n<\/ul>\n \u0627\u0644\u062e\u0628\u0631\u0629 <\/b> <\/p>\n 4 to 6 years experience in IT field support. <\/p>\n<\/li>\n<\/ul>\n Certifications (Preferred but not required): <\/b> <\/p>\n CompTIA A+, Network+ <\/b>, or other technical certifications. <\/p>\n<\/li>\n Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals. <\/p>\n<\/li>\n Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices. <\/p>\n<\/li>\n ITIL Foundation or experience with ITIL frameworks for IT service management. <\/p>\n<\/li>\n<\/ul>\n Skills <\/b> <\/p>\n Ability to Communicate effectively and professionally <\/p>\n<\/li>\n Manage senior leaders and executive requests and demands efficiently and proactively <\/p>\n<\/li>\n Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting. <\/p>\n<\/li>\n Proficiency in supporting enterprise-level applications, including Microsoft 365 <\/p>\n and other business-critical tools. <\/p>\n<\/li>\n Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol). <\/p>\n<\/li>\n Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP\/IP, DHCP and DNS. <\/p>\n<\/li>\n Familiarity with endpoint management systems (e.g., Intune, Jamf, SCCM) and ticketing systems (e.g., ServiceNow, Jira). <\/p>\n<\/li>\n Experience with hardware setup, maintenance, and troubleshooting, including switches, routers, printers, scanners, and other peripherals. <\/p>\n<\/li>\n Knowledge of IT security best practices to safeguard user devices and sensitive company data. <\/p>\n<\/li>\n<\/ul>\n #J-18808-Ljbffr<\/p>\n 2025-11-11 12:40:22<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1293],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50087","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-finance","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1293":"FINANCE"},"_job_type":{"68":"Full 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\u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629: <\/b> <\/h3>\n
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Qualification, Experience & Skills: <\/b> <\/h3>\n
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