{"id":50114,"date":"2025-11-15T12:43:37","date_gmt":"2025-11-15T08:43:37","guid":{"rendered":"https:\/\/herecareers.com\/job\/application-support-engineer-uae-nationals-only\/"},"modified":"2025-11-15T12:43:38","modified_gmt":"2025-11-15T08:43:38","slug":"application-support-engineer-uae-nationals-only","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/application-support-engineer-uae-nationals-only\/","title":{"rendered":"Application Support Engineer( UAE Nationals only)"},"content":{"rendered":"<p>411_2483889<\/p>\n<h3>Application Support Engineer (UAE Nationals only) <\/h3>\n<p>Get AI-powered advice on this job and more exclusive features. <\/p>\n<p><strong>Job Summary <\/strong><br \/>Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests, and changes that provide business needs. <\/p>\n<p><strong>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/strong> <\/p>\n<ul>\n<li>Support application users by receiving application issues and requests, investigating and resolving issues, and providing users with consistent updates on progress. <\/li>\n<li>Analyze software application functionality and suggest improvements. <\/li>\n<li>Ensure effective front-end and back-end functionality of applications. <\/li>\n<li>Provide software application support under the supervision of the Senior Engineer. <\/li>\n<li>Complete all assigned tasks with quality within the defined timeframes. <\/li>\n<li>Conduct unit testing and integration testing, and execute bug fixes as necessary. <\/li>\n<li>Consult with the software development team, internal users, and clients to improve application performance. <\/li>\n<li>Manage code migration across environments to ensure continued and synchronized functionality. <\/li>\n<li>Identify root causes of application errors, analyze defects, follow up with vendors for corrective actions, and escalate serious issues to the Senior Engineer. <\/li>\n<li>Maintain records of configuration changes and schedule application updates. <\/li>\n<li>Document processes and monitor application performance metrics. <\/li>\n<li>Provide front-end support to clients and colleagues in other departments. <\/li>\n<li>Assign and review user access requests. <\/li>\n<li>Respond to, evaluate, and prioritize user assistance requests. <\/li>\n<li>Keep updated notes on ticket progress within the system, and create or update related problem documentation. <\/li>\n<li>Gather information about problems and guide users through diagnostic procedures to determine the source of errors. <\/li>\n<li>Write and revise user instruction materials relevant to the supported user base, along with backend process documentation and instructions. <\/li>\n<li>Develop and report application support analysis reports, including ticket details and corrective actions. <\/li>\n<\/ul>\n<p><strong>Work Experience <\/strong> <\/p>\n<p>4+ years of proven IT experience performing hands-on software development roles. <\/p>\n<p><strong>Preferred <\/strong> <\/p>\n<p>8+ years of relevant work experience. Agile-driven development. <\/p>\n<h3>Seniority level <\/h3>\n<ul>\n<li>Not Applicable <\/li>\n<\/ul>\n<h3>Employment type <\/h3>\n<ul>\n<li>Contract <\/li>\n<\/ul>\n<h3>Job function <\/h3>\n<ul>\n<li>\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a <\/li>\n<\/ul>\n<h3>Industries <\/h3>\n<ul>\n<li>IT Services and IT Consulting <\/li>\n<\/ul>\n<p>Referrals increase your chances of interviewing at Dicetek LLC by 2x. <\/p>\n<p>Get notified about new Application Support Engineer jobs in <strong>Dubai, Dubai, United Arab Emirates <\/strong>. <\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:42:48<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50114","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT &amp; Technology"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2483889__3583?utm_source=3583&utm_medium=feed&keyword=Application-Support-Engineer&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/50114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=50114"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=50114"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=50114"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=50114"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=50114"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=50114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}