{"id":50146,"date":"2025-11-15T13:08:04","date_gmt":"2025-11-15T09:08:04","guid":{"rendered":"https:\/\/herecareers.com\/job\/field-service-technician\/"},"modified":"2025-11-15T13:08:05","modified_gmt":"2025-11-15T09:08:05","slug":"field-service-technician","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/field-service-technician\/","title":{"rendered":"Field service technician"},"content":{"rendered":"<p>411_2676868<\/p>\n<p><p>Join to apply for the <b>Field service technician <\/b> role at <b>Dicetek LLC <\/b> <\/p>\n<h3>Overview <\/h3>\n<p>Join to apply for the <b>Field service technician <\/b> role at <b>Dicetek LLC <\/b>. <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>This is a dual role that combines both IT helpdesk and Infrastructure responsibilities. <\/li>\n<li>The helpdesk responsibilities include: receiving, prioritizing, troubleshooting, resolving, and documenting, end-user support incidents and service requests. <\/li>\n<li>The infrastructure responsibilities: include installing, configuring, maintaining, and monitoring of all IT infrastructure solutions. <\/li>\n<li>Infrastructure Maintenance <\/li>\n<li>Install, configure, maintain &#038; monitor all end-user hardware (PC, printers, barcode scanners, iPhones, iPads, Surface tablets etc.). <\/li>\n<li>Install, configure, maintain &#038; monitor all end-user software applications (Windows, MS Office, Outlook, etc.). <\/li>\n<li>Monitor all network and server activities (daily, weekly and monthly control reports). <\/li>\n<li>Log and record all system changes and maintain these records. <\/li>\n<li>Participate in Infrastructure projects with the Infrastructure Project Leader. <\/li>\n<li>Helpdesk <\/li>\n<li>Perform as the first point of contact for all end user IT assistance requests <\/li>\n<li>Maintain Records for all requests, track until resolution and archive for future reference using company helpdesk tool <\/li>\n<li>Resolve all first level IT assistance requests in the following areas: <\/li>\n<li>L2 Support \u2013 Ticket handling <\/li>\n<li>Preventative Maintenance <\/li>\n<li>Basic support on in-house Business Applications system (SAP &#038; AS400 platform) <\/li>\n<li>MS Office 365 (Outlook, Word, Excel, PowerPoint) <\/li>\n<li>Windows W11 <\/li>\n<li>Configuration and maintenance of multifunction Printer (HP, Xerox, etc.) <\/li>\n<li>Remote access tools <\/li>\n<li>SharePoint End user troubleshooting <\/li>\n<li>Video Conferencing <\/li>\n<li>Laptop &#038; Computer general usage <\/li>\n<li>Network troubleshooting and replacement <\/li>\n<li>Active Directory 2025 (Server and Client) <\/li>\n<li>My Access <\/li>\n<li>Windows File server management (access rights, folder management, etc) <\/li>\n<li>Mobile devices (iPhones, IPAD, etc.) <\/li>\n<li>TEAMS Phones <\/li>\n<li>Escalate IT issues for resolution where appropriate and in accordance with the Helpdesk policy. <\/li>\n<li>Communicate service outage \/ disruption notices to users that are affected by the outage. <\/li>\n<li>Maintain service records for maintenance carried out. <\/li>\n<li>Daily\/Weekly Control checks. <\/li>\n<li>Required to travel between offices, to user location and BTQ where required. <\/li>\n<li>External Event Support. <\/li>\n<li>Brand Staff Sale Event. <\/li>\n<li>HAM &#8211; Asset management. <\/li>\n<li>Operations related Project Management &#038; Support. <\/li>\n<li>CRC-ME Support. <\/li>\n<li>Provisioning of equipment for failure replacement or training requirements <\/li>\n<li>Handover of devices to users. <\/li>\n<li>AV Support <\/li>\n<\/ul>\n<h3>Seniority level <\/h3>\n<ul>\n<li>Not Applicable <\/li>\n<\/ul>\n<h3>Employment type <\/h3>\n<ul>\n<li>Contract <\/li>\n<\/ul>\n<h3>Job function <\/h3>\n<ul>\n<li>Engineering and Information Technology <\/li>\n<\/ul>\n<h3>Industries <\/h3>\n<ul>\n<li>IT Services and IT Consulting <\/li>\n<\/ul>\n<p>Referrals increase your chances of interviewing at Dicetek LLC by 2x <\/p>\n<p>Get notified about new Field Service Technician jobs in <b>Dubai, Dubai, United Arab Emirates <\/b>. <\/p>\n<p>Dubai, Dubai, United Arab Emirates 23 hours ago <\/p>\n<p>Dubai, Dubai, United Arab Emirates 13 hours ago <\/p>\n<p>Dubai, Dubai, United Arab Emirates 1 year ago <\/p>\n<h3>Related roles <\/h3>\n<ul>\n<li>Technical Support Engineer &#8211; End User Support <\/li>\n<li>Technical Support Engineer &#8211; Base Stations and Links <\/li>\n<li>Operations Support Executive (Arabic Speakers) <\/li>\n<li>SMART HANDS TECHNICIAN (L2) \u2013 EUC &#038; DC UAE <\/li>\n<li>Technical Service Technologist, Middle East &#038; Turkey <\/li>\n<li>Veeva Vault Technical Support Specialist (L1\/L2) <\/li>\n<\/ul>\n<p>We\u2019re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:42:27<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[158],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50146","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-engineering","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"158":"Engineering"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2676868__3583?utm_source=3583&utm_medium=feed&keyword=Field-service-technician&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/50146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=50146"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=50146"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=50146"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=50146"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=50146"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=50146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}