{"id":50324,"date":"2025-11-15T12:44:26","date_gmt":"2025-11-15T08:44:26","guid":{"rendered":"https:\/\/herecareers.com\/job\/contact-center-supervisor-community-management\/"},"modified":"2025-11-15T12:44:26","modified_gmt":"2025-11-15T08:44:26","slug":"contact-center-supervisor-community-management","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/contact-center-supervisor-community-management\/","title":{"rendered":"Contact Center Supervisor &#8211; Community Management"},"content":{"rendered":"<p>411_2488654<\/p>\n<p><strong>About the Role: <\/strong> <\/p>\n<p>On behalf of our client, we are seeking a skilled and experienced <strong>Contact Center Supervisor <\/strong> with a strong background in <strong>community management <\/strong>. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement. <\/p>\n<p>This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key. <\/p>\n<p><strong>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629: <\/strong> <\/p>\n<ul>\n<li>\n<p>Supervise day-to-day operations of the contact center team managing community and resident inquiries. <\/p>\n<\/li>\n<li>\n<p>Ensure timely and professional handling of service requests, complaints, and general communication. <\/p>\n<\/li>\n<li>\n<p>Act as the point of escalation for unresolved or complex issues. <\/p>\n<\/li>\n<li>\n<p>Track and evaluate team performance, provide coaching, and support continuous improvement initiatives. <\/p>\n<\/li>\n<li>\n<p>Coordinate with the client\u2019s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery. <\/p>\n<\/li>\n<li>\n<p>Maintain a strong understanding of the client\u2019s community policies, services, and expectations. <\/p>\n<\/li>\n<li>\n<p>Prepare and present regular reports on contact center activity and community feedback. <\/p>\n<\/li>\n<li>\n<p>Support training and onboarding of new team members with a focus on community engagement. <\/p>\n<\/li>\n<\/ul>\n<p><p><strong>Candidate Profile: <\/strong> <\/p>\n<ul>\n<li>\n<p><strong>Experience in community management <\/strong> is essential (e.g., residential, real estate, facilities, or related sectors). <\/p>\n<\/li>\n<li>\n<p>Minimum 2\u20134 years in a supervisory role within a contact center or customer service environment. <\/p>\n<\/li>\n<li>\n<p><strong>Fluency in Arabic and English is required. <\/strong> <\/p>\n<\/li>\n<li>\n<p>Strong leadership and problem-solving skills. <\/p>\n<\/li>\n<li>\n<p>Excellent verbal and written communication abilities. <\/p>\n<\/li>\n<li>\n<p>Familiarity with CRM and contact center tools. <\/p>\n<\/li>\n<li>\n<p>Ability to handle high-pressure situations and manage multiple tasks efficiently. <\/p>\n<\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:56:43<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50324","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; 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