{"id":50345,"date":"2025-11-15T12:44:29","date_gmt":"2025-11-15T08:44:29","guid":{"rendered":"https:\/\/herecareers.com\/job\/call-center-agent-community-management\/"},"modified":"2025-11-15T12:44:31","modified_gmt":"2025-11-15T08:44:31","slug":"call-center-agent-community-management","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/call-center-agent-community-management\/","title":{"rendered":"Call Center Agent \u2013 Community Management"},"content":{"rendered":"<p>411_2489148<\/p>\n<p><strong>About the Role: <\/strong> <\/p>\n<p>Tafaseel BPO is hiring on behalf of a valued client for the role of <strong>Call Center Agent \u2013 Community Management <\/strong>. The ideal candidate will have prior experience in <strong>handling community or resident-related inquiries <\/strong>, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service. <\/p>\n<p>This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments. <\/p>\n<p><strong>\u0645\u0644\u0627\u062d\u0638\u0629: <\/strong> <em>Priority will be given to candidates who are currently on a <strong>sponsored visa <\/strong>. <\/em> <\/p>\n<p><strong>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629: <\/strong> <\/p>\n<ul>\n<li>\n<p>Respond to incoming calls, emails, and other communication channels from residents or community members. <\/p>\n<\/li>\n<li>\n<p>Handle service requests, general inquiries, and complaints in a professional and timely manner. <\/p>\n<\/li>\n<li>\n<p>Log all interactions accurately using CRM or other ticketing systems. <\/p>\n<\/li>\n<li>\n<p>Provide accurate information about community policies, events, and services. <\/p>\n<\/li>\n<li>\n<p>Escalate complex or unresolved issues to supervisors as needed. <\/p>\n<\/li>\n<li>\n<p>Maintain a customer-focused approach while managing a high volume of interactions. <\/p>\n<\/li>\n<li>\n<p>Coordinate with internal departments to ensure follow-up and resolution of requests. <\/p>\n<\/li>\n<li>\n<p>Uphold client service standards and represent the community positively at all times. <\/p>\n<\/li>\n<\/ul>\n<p><p><strong>Candidate Profile: <\/strong> <\/p>\n<ul>\n<li>\n<p>Previous experience in <strong>community management <\/strong>, real estate, or residential services is <strong>strongly preferred <\/strong>. <\/p>\n<\/li>\n<li>\n<p>1\u20133 years of experience in a call center or customer service role. <\/p>\n<\/li>\n<li>\n<p>Strong communication and interpersonal skills. <\/p>\n<\/li>\n<li>\n<p>Ability to remain calm and efficient under pressure. <\/p>\n<\/li>\n<li>\n<p>Familiarity with CRM systems and basic Microsoft Office tools. <\/p>\n<\/li>\n<li>\n<p>High level of professionalism and attention to detail. <\/p>\n<\/li>\n<li>\n<p>Bilingual skills may be an advantage depending on the client\u2019s needs. <\/p>\n<\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:58:21<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1350],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50345","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-marketing-media","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1350":"Marketing &amp; 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