{"id":50452,"date":"2025-11-15T12:44:50","date_gmt":"2025-11-15T08:44:50","guid":{"rendered":"https:\/\/herecareers.com\/job\/call-centre-agent-2\/"},"modified":"2025-11-15T12:44:51","modified_gmt":"2025-11-15T08:44:51","slug":"call-centre-agent-2","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/call-centre-agent-2\/","title":{"rendered":"Call Centre Agent"},"content":{"rendered":"<p>411_2492047<\/p>\n<ul>\n<li>Handle incoming calls and manage outgoing calls as required. <\/li>\n<li>Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot. <\/li>\n<li>Identify customers needs, clarify information, research every issue and provide solutions and\/or alternatives. <\/li>\n<li>Follow communication scripts when handling different topics. <\/li>\n<li>Maintains customer records by updating account information. <\/li>\n<li>Respond to queries, amend data and re-issue tasks as required <\/li>\n<li>Provide a friendly and professional point of contact for customers for any queries or concerns. <\/li>\n<li>Repost Farnek posts on social media forums. <\/li>\n<li>Promoting company activities online on social media forums like LinkedIn, Facebook and Instagram <\/li>\n<li>Direct customer inquiries to HR, if any <\/li>\n<\/ul>\n<p><strong>Key Performance Indicators <\/strong> <\/p>\n<ul>\n<li>Number of Customers <\/li>\n<li>Number of customer complaints addressed <\/li>\n<li>Number of post reposted <\/li>\n<\/ul>\n<p><strong>Education\/Qualification, Skills, Competencies and Experience <\/strong> <\/p>\n<p>Identify the recruitment specifications needed to perform this job at fully-acceptable level <\/p>\n<p><strong>Education\/Qualification <\/strong> <\/p>\n<p>Diploma <\/p>\n<p><strong>Experience (experience required for the job) <\/strong> <\/p>\n<ul>\n<li>1+ years of experience in a call center or contact center setting <\/li>\n<li>Strong understanding of company policies, and services. <\/li>\n<\/ul>\n<p><strong>Skills (general job knowledge &#038; skills) <\/strong> <\/p>\n<ul>\n<li>Organizational skills <\/li>\n<li>Time management <\/li>\n<li>Sense of responsibility and responsiveness <\/li>\n<li>Safety <\/li>\n<li>Problem solving <\/li>\n<li>Analytical skills <\/li>\n<li>Training and coaching <\/li>\n<li>Team Management <\/li>\n<\/ul>\n<h3>\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629: <\/h3>\n<p>Instagram Facebook LinkedIn Social Media Records Research Communication <\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 13:07:44<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1214],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50452","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-sales","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1214":"Sales"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2492047__3583?utm_source=3583&utm_medium=feed&keyword=Call-Centre-Agent&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/50452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=50452"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=50452"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=50452"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=50452"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=50452"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=50452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}