{"id":50751,"date":"2025-11-15T12:46:43","date_gmt":"2025-11-15T08:46:43","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-service-team-leader\/"},"modified":"2025-11-15T12:46:44","modified_gmt":"2025-11-15T08:46:44","slug":"customer-service-team-leader","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-service-team-leader\/","title":{"rendered":"Customer Service Team Leader"},"content":{"rendered":"<p>411_2512384<\/p>\n<h3>Customer Service Team Leader <\/h3>\n<p>Customer Service &#8211; United Arab Emirates, AE &#8211; Full time &#8211; 829 <\/p>\n<p>InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops &#038; other businesses in the Middle East. With a young &#038; motivated team &#038; an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company. <\/p>\n<p>The Customer Service Team Leader will oversee, guide and lead a number of customer service team members within the department to ensure compliance with our customer service standards and procedures. This is a vital role in providing clients and users the support they need and ensuring they are treated with the best service and experience in their order journey. <\/p>\n<p><b>Primary Responsibilities: <\/b> <\/p>\n<ul>\n<li>Supervising and managing a team of customer service representatives. <\/li>\n<li>Monitoring and evaluating the performance of team members to ensure they meet quality standards. <\/li>\n<li>Managing customer complaints and ensuring they are resolved in a timely and satisfactory manner. <\/li>\n<li>Ensuring that the team adheres to company policies and procedures, including those related to customer service. <\/li>\n<li>Motivating and inspiring team members to achieve their goals and targets. <\/li>\n<li>Handling escalated customer issues that cannot be resolved by front-line customer service representatives. <\/li>\n<\/ul>\n<p><b>\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a: <\/b> <\/p>\n<ul>\n<li>Minimum of 2 years of experience within customer service. <\/li>\n<li>Good coaching and leadership skills with the ability to motivate a team. <\/li>\n<li>Strong interpersonal and customer service skills. <\/li>\n<li>Flexible schedule and open to work on a rotational shift basis, including weekends. <\/li>\n<li>Strong communication skills in English, both verbal and written. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:44:50<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50751","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2512384__3583?utm_source=3583&utm_medium=feed&keyword=Customer-Service-Team&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/50751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=50751"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=50751"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=50751"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=50751"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=50751"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=50751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}