{"id":50768,"date":"2025-11-15T13:05:33","date_gmt":"2025-11-15T09:05:33","guid":{"rendered":"https:\/\/herecareers.com\/job\/reservation-agent-2\/"},"modified":"2025-11-15T13:05:33","modified_gmt":"2025-11-15T09:05:33","slug":"reservation-agent-2","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/reservation-agent-2\/","title":{"rendered":"Reservation Agent"},"content":{"rendered":"<p>411_2668116<\/p>\n<p><h3>Overview <\/h3>\n<p><b>Reservation Agent <\/b> role at <b>Accor <\/b>.  <\/p>\n<p>Join to apply for the Reservation Agent role at Accor.  <\/p>\n<p>Company description: Every Sofitel team member is an Ambassador who represents Sofitel\u2019s brand and values, delivering an exceptional guest experience and promoting French excellence. <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>Answer calls with clear speech and a pleasant voice. <\/li>\n<li>Attend and handle all incoming and outgoing room reservation requests, as per hotel standards and procedures. <\/li>\n<li>Attract guests and enhance loyalty by providing distinctive service through communication and sales skills to improve the hotel&#8217;s image and increase revenue. <\/li>\n<li>Recognize VIP guests and apply the relevant policies. <\/li>\n<li>Maintain a good commercial relationship with all bookers: guests, companies, agencies. <\/li>\n<li>Promote Accor loyalty programs and hotel promotions. <\/li>\n<li>Manage guest complaints professionally, own the issue, resolve it to guest satisfaction, and record it. <\/li>\n<li>Call the supervisor or manager for advice in serious cases or when approval is required. <\/li>\n<li>Use telephone etiquette as per Sofitel standards. <\/li>\n<li>Have knowledge of room types and rate structures. <\/li>\n<li>Ensure the accuracy of all booking information entered in the PMS. <\/li>\n<li>Maintain knowledge of hotel products. <\/li>\n<li>Fulfil administrative tasks and filing. <\/li>\n<li>Use and maintain the reservation communication system (telephone, fax, email). <\/li>\n<li>Be aware of and follow emergency and security procedures. <\/li>\n<li>Respect key handling procedures and schedules, terms, and deadlines as agreed with Management. <\/li>\n<li>Attend a daily line-up briefing with the reservations team. <\/li>\n<li>Be flexible and extend duties to other reasonable tasks within capability, including redeployment to other departments if required to meet business needs. <\/li>\n<li>Attend training and meetings as required. <\/li>\n<\/ul>\n<h3>Qualifications <\/h3>\n<ul>\n<li>Guest-focused personality is essential. <\/li>\n<li>Minimum 1 year of experience in the same or similar role. <\/li>\n<li>Prior experience working with Opera or a related system. <\/li>\n<li>Strong interpersonal and problem-solving abilities. <\/li>\n<li>Fluency in English; additional languages are a plus. <\/li>\n<\/ul>\n<h3>Seniority level <\/h3>\n<ul>\n<li>Entry level <\/li>\n<\/ul>\n<h3>Employment type <\/h3>\n<ul>\n<li>\u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 <\/li>\n<\/ul>\n<h3>Job function <\/h3>\n<ul>\n<li>Other <\/li>\n<li>Industries <\/li>\n<li>Hospitality <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 13:00:27<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1358],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50768","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-other","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1358":"Other"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2668116__3583?utm_source=3583&utm_medium=feed&keyword=Reservation-Agent&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/50768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=50768"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=50768"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=50768"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=50768"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=50768"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=50768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}