{"id":50905,"date":"2025-11-15T12:47:21","date_gmt":"2025-11-15T08:47:21","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-service-manager-petra-mechatronics\/"},"modified":"2025-11-15T12:47:21","modified_gmt":"2025-11-15T08:47:21","slug":"customer-service-manager-petra-mechatronics","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-service-manager-petra-mechatronics\/","title":{"rendered":"Customer Service Manager Petra Mechatronics"},"content":{"rendered":"<p>411_2522068<\/p>\n<ul>\n<li>Job Title: Customer Service Manager <\/li>\n<li>Job Ref: CS-MGR-  <\/li>\n<li>Opening: 1 <\/li>\n<li>Career Level: Manager \/ Mid\u2013Senior Level <\/li>\n<li>Location: Dubai \u2013 UAE <\/li>\n<li>Hybrid (Onsite and Remote) \/ Flexible Location: Option available for senior, highly skilled, and experienced applicants. <\/li>\n<li>Education: Bachelor\u2019s degree in Business Administration, Management, or related field. <\/li>\n<li>Experience: 5\u20138 Years in customer service, with at least 2 years in a supervisory or managerial role. <\/li>\n<li>Industry Focus: Weighing Equipment, Lifting &#038; Material Handling, Mechatronics, and Industrial Automation. <\/li>\n<\/ul>\n<h3>\u0645\u0642\u062f\u0645\u0629 <\/h3>\n<p>We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support. <\/li>\n<li>Develop and implement policies, procedures, and service standards. <\/li>\n<li>Oversee inbound and outbound customer interactions across phone, email, and digital channels. <\/li>\n<li>Resolve escalated issues and maintain strong customer relationships. <\/li>\n<li>Monitor customer feedback, satisfaction, and response times to ensure service excellence. <\/li>\n<li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences. <\/li>\n<li>Recruit, train, and coach customer service staff. <\/li>\n<li>Prepare regular reports on customer service performance and recommend improvements. <\/li>\n<li>Implement technology and CRM tools to optimize support processes. <\/li>\n<\/ul>\n<h3>Qualifications <\/h3>\n<ul>\n<li>Bachelor\u2019s degree in Business Administration, Management, or related field. <\/li>\n<li>5\u20138 years of experience in customer service, with at least 2 years in a leadership\/managerial role. <\/li>\n<li>Strong leadership and problem-solving skills. <\/li>\n<li>Excellent communication and interpersonal skills. <\/li>\n<li>Experience with CRM systems and customer support tools. <\/li>\n<li>Familiarity with industrial products, weighing systems, or automation is a plus. <\/li>\n<\/ul>\n<h3>What We Offer <\/h3>\n<ul>\n<li>Salary: Competitive package tailored to attract the best. <\/li>\n<li>Working Days: Monday to Friday, with a 2-day weekend. <\/li>\n<li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more. <\/li>\n<li>Location: Positions available in Dubai. <\/li>\n<li>Remote: Working remotely can be an option for some positions and senior staff. <\/li>\n<\/ul>\n<p><strong>\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u0642\u062f\u064a\u0645 <\/strong> <\/p>\n<ul>\n<li><strong><a >Click here to submit your CV to our WhatsApp <\/a> <\/strong>  <\/li>\n<li><strong>Complete the Online Application Form <\/strong>: For a preferred method of submission, click the \u2018Apply for this job\u2019 button below to fill out and submit the official online application form. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:57:57<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-50905","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2522068__3583?utm_source=3583&utm_medium=feed&keyword=Customer-Service-Manager&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/50905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=50905"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=50905"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=50905"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=50905"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=50905"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=50905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}