{"id":51026,"date":"2025-11-15T12:47:49","date_gmt":"2025-11-15T08:47:49","guid":{"rendered":"https:\/\/herecareers.com\/job\/community-operations-manager\/"},"modified":"2025-11-15T12:47:49","modified_gmt":"2025-11-15T08:47:49","slug":"community-operations-manager","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/community-operations-manager\/","title":{"rendered":"Community Operations Manager"},"content":{"rendered":"<p>411_2527950<\/p>\n<p>Lead strategic communication initiatives, engaging and connecting with our community. Drive impactful campaigns, manage social media channels, and foster community engagement. <\/p>\n<p>The Community Operations Manager will shape the future of our contact centre operation, committed to delivering excellent customer contact experiences across various channels such as Phone, Email, Web\/Live Chat, WhatsApp, Telegram, Video, and Social Media. <\/p>\n<p>The role involves ensuring customers receive friendly, professional, and high-quality service, resolving various queries efficiently. <\/p>\n<h3><strong>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/strong> <\/h3>\n<ul>\n<li>Oversee all contact centre teams (in-house and outsourced), including first, second, and third-line support, as well as planning and forecasting teams. <\/li>\n<li>Manage daily contact centre performance to deliver exceptional service, meeting or exceeding KPIs within budget. <\/li>\n<li>Develop and implement strategies for contact centre development, adopting new practices and technologies to maintain high-quality customer service recognition. <\/li>\n<li>Lead and motivate the contact centre management team to foster engagement and high performance. <\/li>\n<li>Oversee end-to-end customer contact processes, supporting initiatives to improve efficiency and reduce complaints. <\/li>\n<li>Handle recruitment, training, induction, and coaching strategies across contact centres. <\/li>\n<li>Define contact centre roles, shift requirements, and candidate profiles. <\/li>\n<li>Lead resource planning to ensure optimal utilization and coverage of contact demand. <\/li>\n<li>Implement continuous improvement plans based on employee and customer insights. <\/li>\n<li>Advise on the use of new tools and technologies, such as Telephony and CRM, to optimize operations and meet SLAs. <\/li>\n<li>Represent the voice of the customer, advocating for change and improvements in the customer experience. <\/li>\n<li>Achieve cost efficiencies and improve customer satisfaction scores. <\/li>\n<li>Ensure quality assurance, compliance, and legal obligations are met across all interactions. <\/li>\n<\/ul>\n<h3>Apply to this role <\/h3>\n<p>Ready to make a significant impact in the dynamic world of digital car rentals? Apply now and be a driving force behind our innovative journey. Your expertise will unlock new possibilities in the future of mobility with us. <\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:46:55<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1350],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-51026","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-marketing-media","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1350":"Marketing &amp; Media"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2527950__3583?utm_source=3583&utm_medium=feed&keyword=Community-Operations-Manager&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/51026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=51026"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=51026"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=51026"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=51026"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=51026"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=51026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}