{"id":51109,"date":"2026-05-26T16:17:32","date_gmt":"2026-05-26T12:17:32","guid":{"rendered":"https:\/\/herecareers.com\/job\/head-of-operations\/"},"modified":"2026-05-26T16:17:34","modified_gmt":"2026-05-26T12:17:34","slug":"head-of-operations","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/head-of-operations\/","title":{"rendered":"Head of Operations"},"content":{"rendered":"<p>411_2953828<\/p>\n<p><h3>General Overview <\/h3>\n<p>Intelligent Solutions has partnered with a leading insurance brokerage firm in the UAE to hire Head of Operations. This pivotal leadership role will oversee and enhance end-to-end operational efficiency across both medical and general insurance portfolios. The ideal candidate will drive service excellence, ensure compliance, and implement scalable processes that support the company\u2019s growth, profitability, and client experience objectives. <\/p>\n<h3>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 <\/h3>\n<ul>\n<li>Lead end-to-end operational functions across medical and general insurance, ensuring smooth policy administration, renewals, claims coordination, and customer servicing. <\/li>\n<li>Oversee process efficiency, workflow automation, and operational controls to enhance turnaround times and client satisfaction. <\/li>\n<li>Work closely with product, sales, and underwriting teams to streamline quote-to-bind processes and improve overall service delivery. <\/li>\n<li>Manage insurer relationships to ensure effective communication, compliance, and operational alignment. <\/li>\n<li>Develop and monitor KPIs for operational teams, fostering accountability, continuous improvement, and service excellence. <\/li>\n<li>Implement and optimize digital tools, CRM \/ AMS systems, and dashboards for performance tracking and reporting. <\/li>\n<li>Ensure full compliance with UAE regulatory requirements (CBUAE \/ DOH \/ HAAD \/ DHA) and company policies. <\/li>\n<li>Oversee resource planning, training, and capability development across servicing, claims, and policy administration teams. <\/li>\n<li>Support the leadership team in strategic projects, operational governance, and cost optimization initiatives. <\/li>\n<\/ul>\n<h3>Key Requirements <\/h3>\n<ul>\n<li>Bachelor\u2019s degree in Business, Insurance, or a related field (Master\u2019s preferred). <\/li>\n<li>10\u201315 years of experience in insurance operations, with significant exposure to both medical and general lines. <\/li>\n<li>Strong understanding of UAE insurance regulations, market dynamics, and broker\u2013insurer\u2013TPA relationships. <\/li>\n<li>Proven experience leading multi-functional operational teams within a brokerage or insurer environment. <\/li>\n<li>Hands-on experience implementing process automation, CRM systems, or digital transformation projects. <\/li>\n<li>Excellent communication, analytical, and stakeholder management skills. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-05-25 15:54:10<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-51109","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"2026-09-18","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2953828__3583?utm_source=3583&utm_medium=feed&keyword=Head-of-Operations&location=dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"2026-09-14","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/51109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=51109"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=51109"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=51109"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=51109"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=51109"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=51109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}