411_2596801<\/p>\n
We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone <\/strong>environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <\/p>\n Handle inbound and outbound customer calls efficiently and professionally. <\/p>\n<\/li>\n Provide accurate, valid, and complete information to clients based on the Freezone’s services, processes, and regulations. <\/p>\n<\/li>\n Address customer inquiries, concerns, and complaints with empathy and professionalism. <\/p>\n<\/li>\n Escalate unresolved issues to the appropriate departments in a timely manner. <\/p>\n<\/li>\n Maintain detailed records of customer interactions, transactions, feedback, and complaints. <\/p>\n<\/li>\n Meet performance metrics including call quality, response time, and customer satisfaction. <\/p>\n<\/li>\n Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. <\/p>\n<\/li>\n Collaborate with internal teams to resolve customer issues and improve service delivery. <\/p>\n<\/li>\n<\/ul>\n Proven experience working in a Freezone environment <\/strong> (e.g., customer service, administrative, or licensing support roles). <\/p>\n<\/li>\n Minimum of 3 years in a customer service or call center role. <\/p>\n<\/li>\n Excellent communication skills in English (Arabic is a plus). <\/p>\n<\/li>\n Strong problem-solving and interpersonal skills. <\/p>\n<\/li>\n Ability to work under pressure and manage multiple tasks. <\/p>\n<\/li>\n Proficient in MS Office and CRM systems. <\/p>\n<\/li>\n Flexible to work shifts, including weekends if required. <\/p>\n<\/li>\n<\/ul>\n Familiarity with UAE Freezone regulations and services. <\/p>\n<\/li>\n Experience handling inquiries related to business setup, licensing, or visa processes in Freezones. <\/p>\n<\/li>\n Multilingual capabilities are a plus. <\/p>\n<\/li>\n<\/ul>\n #J-18808-Ljbffr<\/p>\n 2025-11-11 13:15:46<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-51963","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management & Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2596801__3583?utm_source=3583&utm_medium=feed&keyword=Call-Center-Agent&location=Ajman&geoID=212","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/51963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=51963"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=51963"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=51963"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=51963"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=51963"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=51963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629: <\/strong> <\/h3>\n
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