{"id":52136,"date":"2025-11-15T12:52:08","date_gmt":"2025-11-15T08:52:08","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-service-representative-freezone-experience-is-a-must\/"},"modified":"2025-11-15T12:52:10","modified_gmt":"2025-11-15T08:52:10","slug":"customer-service-representative-freezone-experience-is-a-must","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-service-representative-freezone-experience-is-a-must\/","title":{"rendered":"Customer Service Representative (Freezone Experience is a MUST)"},"content":{"rendered":"<p>411_2606347<\/p>\n<p><strong>\u0645\u0644\u062e\u0635 \u0627\u0644\u0648\u0638\u064a\u0641\u0629: <\/strong><br \/>We are seeking a highly motivated and customer-focused <strong>\u0645\u0645\u062b\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <\/strong> with experience in <strong>Freezone operations <\/strong>. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of <strong>Freezone procedures and customer expectations <\/strong>. <\/p>\n<p><strong>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629: <\/strong> <\/p>\n<ul>\n<li>\n<p>Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner <\/p>\n<\/li>\n<li>\n<p>Resolve product, order, shipping, and return-related issues efficiently and empathetically <\/p>\n<\/li>\n<li>\n<p>Process orders, refunds, and exchanges through internal systems <\/p>\n<\/li>\n<li>\n<p>Monitor and manage customer reviews and feedback to enhance the customer experience <\/p>\n<\/li>\n<li>\n<p>Collaborate with logistics, warehouse, and product teams to address customer concerns <\/p>\n<\/li>\n<li>\n<p>Maintain accurate records of customer interactions in CRM tools <\/p>\n<\/li>\n<li>\n<p>Identify trends in customer issues and suggest improvements to internal processes <\/p>\n<\/li>\n<li>\n<p>Support promotional campaigns, product launches, and seasonal sales <\/p>\n<\/li>\n<\/ul>\n<p><strong>\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a: <\/strong> <\/p>\n<ul>\n<li>\n<p>Proven experience as a Customer Service Representative, preferably in a <strong>Freezone environment <\/strong> <\/p>\n<\/li>\n<li>\n<p><strong>Freezone experience is a must <\/strong> <\/p>\n<\/li>\n<li>\n<p>Familiarity with customer service tools and platforms <\/p>\n<\/li>\n<li>\n<p>Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) <\/p>\n<\/li>\n<li>\n<p>Excellent verbal and written communication skills <\/p>\n<\/li>\n<li>\n<p>Strong problem-solving abilities and attention to detail <\/p>\n<\/li>\n<li>\n<p>Ability to multitask and work in a fast-paced environment <\/p>\n<\/li>\n<li>\n<p>Positive attitude and team-oriented mindset <\/p>\n<\/li>\n<li>\n<p>(Preferred) Experience handling international customers or multi-language support <\/p>\n<\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 13:07:21<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-52136","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2606347__3583?utm_source=3583&utm_medium=feed&keyword=Customer-Service-Representative&location=Ajman&geoID=212","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/52136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=52136"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=52136"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=52136"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=52136"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=52136"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=52136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}