{"id":52190,"date":"2025-11-15T12:52:26","date_gmt":"2025-11-15T08:52:26","guid":{"rendered":"https:\/\/herecareers.com\/job\/it-helpdesk-technician\/"},"modified":"2025-11-15T12:52:28","modified_gmt":"2025-11-15T08:52:28","slug":"it-helpdesk-technician","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/it-helpdesk-technician\/","title":{"rendered":"IT Helpdesk Technician"},"content":{"rendered":"<p>411_2610547<\/p>\n<p><h3>Overview <\/h3>\n<p>The IT Helpdesk Technician is responsible for the installation, configuration and maintenance of hardware and software of the remote Offices, providing end-user support to office staff as well as remotely to other offices worldwide. Position reports directly to Senior IT Helpdesk Engineer in Dubai. <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>Provides direct front line software and hardware support by the helpdesk platform. <\/li>\n<li>Configures new user workstation equipment, user accounts, corporate software. <\/li>\n<li>Updates and manage the IT asset inventory. <\/li>\n<li>Performs periodic maintenance on corporate client devices according to corporate policies. <\/li>\n<li>Support global implementations software\/hardware. <\/li>\n<li>Coordinates with IT suppliers to meet Corporate IT requirements. <\/li>\n<li>Contacts periodically Branch offices to get feedback about any IT issue. <\/li>\n<li>Ensures implementation of global IT policies. <\/li>\n<li>Ensures issues are tracked, resolved in a timely manner. <\/li>\n<li>Documents procedures and implementations. <\/li>\n<\/ul>\n<h3>Skills <\/h3>\n<ul>\n<li>IT technical background with 6-7 years of working experience in the IT support industry. <\/li>\n<li>Good understanding of Networking concepts, TCP\/IP networking, physical wiring, switching, routing, and firewall. <\/li>\n<li>Manage data center operations, including virtualization, storage technologies (SAN, NAS), and backups using Commvault, Veeam. <\/li>\n<li>Hands-on experience with Virtual Platform like VMware and Hyper-V. Experience with any other virtual platform is an added advantage. <\/li>\n<li>Support vulnerability management, security compliance, and disaster recovery for critical IT systems. <\/li>\n<li>Experience with security devices such as firewall and basic configuration of network devices like routers and switches. <\/li>\n<li>Candidate MUST have a strong understanding of leading EDR\/XDR solutions available in the market. <\/li>\n<li>Must have work experience in handling service desk tickets through helpdesk support portal. <\/li>\n<li>Must have the ability to support users remotely using remote support tools as per company standard. <\/li>\n<li>Develop and maintain backup and disaster recovery plans to ensure business continuity. <\/li>\n<li>Experience working with ISP across the region with special focus on ISP policies and procedures. <\/li>\n<li>Should have strong analytical skills and problem-solving attitude. <\/li>\n<li>Strong experience in configuring and troubleshooting Windows 10, 11, MS Office 2016\/2019. <\/li>\n<li>Prior experience in IT Process automation will be added advantage. <\/li>\n<li>Experience in Office 365 products in managing e-mail accounts, Teams and OneDrive for Business. <\/li>\n<li>IT Security Certificate like CompTIA Security + or CEH V10 or above (Certified Ethical Hacker) is an added advantage. <\/li>\n<li>Demonstrated ability to draft and implement manuals and procedures. <\/li>\n<li>Strong oral and written English. Italian, French or any other language, is an added advantage. <\/li>\n<li>Team player with ability to work within culturally diverse environments and with minimum supervision. <\/li>\n<li>Provide after-hours support as needed to maintain business continuity. <\/li>\n<\/ul>\n<h3>Education &#038; Training <\/h3>\n<ul>\n<li>Bachelor\u2019s or master\u2019s degree in computer science or a related discipline. <\/li>\n<li>Certifications- Microsoft Certified Engineer (MCSA), VMware Certified Engineer, Backup certification (Veeam, Commvault), CCNA. <\/li>\n<li>Experience- 6-7 years of experience managing IT infrastructure, with expertise in data center technologies, including Microsoft Servers, VMware, SAN\/NAS storage, and backups (Commvault, Veeam). <\/li>\n<li>Certification like ITIL is an added advantage. <\/li>\n<li>Strong knowledge of Active Directory, Hyper-V, Vmware, Office 365, and security management. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 13:04:03<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-52190","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT &amp; Technology"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2610547__3583?utm_source=3583&utm_medium=feed&keyword=IT-Helpdesk-Technician&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/52190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=52190"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=52190"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=52190"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=52190"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=52190"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=52190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}