{"id":52287,"date":"2025-11-15T12:52:51","date_gmt":"2025-11-15T08:52:51","guid":{"rendered":"https:\/\/herecareers.com\/job\/engineer-igw-support\/"},"modified":"2025-11-15T12:52:52","modified_gmt":"2025-11-15T08:52:52","slug":"engineer-igw-support","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/engineer-igw-support\/","title":{"rendered":"Engineer IGW Support"},"content":{"rendered":"<p>411_2612532<\/p>\n<ul>\n<li>Locations Dubai International Academic City <\/li>\n<li>Business Unit edara <\/li>\n<\/ul>\n<h3>\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a <\/h3>\n<h3>Key Accountabilities <\/h3>\n<ul>\n<li>Responsible to handle troubleshooting \/ resolving Fault Management, Customer &#038; Carrier complains, efficiently communicating and effective incident handling. <\/li>\n<li>Responsible to Network Fault Monitoring, Fault handling and escalation and incident handling as per du Event Management and Incident Management processes, Tools &#038; SLAs. <\/li>\n<li>Provide the needed on-time technical support to monitoring team for all issues happens in the domains. <\/li>\n<li>Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs. <\/li>\n<li>Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring. <\/li>\n<li>Overall responsibility of running network health check reports\/queries\/scripts and to highlight findings. <\/li>\n<li>Handling daily Incidents\/TTs as per du operation policies and scope of work. <\/li>\n<li>Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults. <\/li>\n<li>Keep Team Lead and Manager up to date with regular progress reports on incidents progress. <\/li>\n<li>Prepare\/Maintains an up-to-date documentation Manual\/diagrams of the existing devices\/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain. <\/li>\n<li>Ensure monitoring and analysis of vendor performance for incident handling. <\/li>\n<li>Prepare incidents related technical reports and documentation. <\/li>\n<li>Support new project\/ services acceptance from SOC Operations. <\/li>\n<li>Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. <\/li>\n<li>Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis. <\/li>\n<li>Actively Support in the digitalization and automation of SOC tasks and tools. <\/li>\n<li>Network \/ Service Surveillance and Alarm Handling. Reporting alarm\/event must be within agreed SLA as per the ticket priority. <\/li>\n<li>Timely escalation of critical network issues to service partners, stakeholders, and management team as per company escalation matrix. <\/li>\n<li>Control &#038; Support Reactive or Planned Activities. <\/li>\n<li>Performing additional tasks assigned by management. <\/li>\n<li>Managing different Mobile Network Dashboard and Handling Event Management. <\/li>\n<\/ul>\n<h3>Qualifications <\/h3>\n<ul>\n<li>Bachelor\u2019s degree in Telecom or relevant engineering stream <\/li>\n<\/ul>\n<h3>\u0627\u0644\u062e\u0628\u0631\u0629 <\/h3>\n<ul>\n<li>Minimum 8 to 10 years of experience in Fixed Voice &#038; IGW Network for telecommunication industry. <\/li>\n<li>Thorough knowledge about call routing on the soft switch. <\/li>\n<li>Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated. <\/li>\n<li>Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured. <\/li>\n<li>High level idea of service flow within the fixed voice network and IGW\u2019s. <\/li>\n<li>Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory. <\/li>\n<li>Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory. <\/li>\n<li>Idea of network performance KPI\u2019s like ASR, ACD, NER etc &#038; knowledge of issues which impact performance is a must. <\/li>\n<li>Knowledge of Genband C20\/CS2K Soft switch, BVS and HIPCC. <\/li>\n<li>Knowledge of Fixed Voice Nokia FMC solution, Tools and troubleshooting. <\/li>\n<li>Knowledge of Nokia iSBCs solution. <\/li>\n<\/ul>\n<h3>Skills <\/h3>\n<ul>\n<li>Technical competence on IGW\u2019s, ISBC technologies and Fixed Voice Network. <\/li>\n<li>Technical knowledge and understanding of Mobile Core networks. <\/li>\n<li>Problem Solving and Decision Making <\/li>\n<li>Must have a friendly personality and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel. <\/li>\n<li>Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. <\/li>\n<li>Teamwork and Cooperation able to motivate and inspire the team. <\/li>\n<li>Initiative and Commitment to Achieve <\/li>\n<li>Must have exceptional customer focus \u2013 internally and externally. <\/li>\n<li>Able to handle multiple complex problems in a highly stressful environment. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:42:25<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[158],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-52287","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-engineering","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"158":"Engineering"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2612532__3583?utm_source=3583&utm_medium=feed&keyword=Engineer-IGW-Support&location=-United-Arab-Emirates","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/52287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=52287"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=52287"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=52287"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=52287"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=52287"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=52287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}